Accounts Receivable & Patient Advocate Coordinator

Accounts Receivable Coordinator identifies and posts cash receipts from insurance carriers, hospitals and patients. Additionally, assists with AR reporting and reconciliation. A Patient Advocate will be the bridge between patients, Sales, providers and payers. You’ll guide patients through the often-complex process ensuring they understand their insurance coverage, arrange self-pay agreements, and facilitate patient balances. You will ensure EBI is compliant with payer and corporate policy while directly impacting patients’ ability to obtain their prescribed equipment. Principal Duties and Responsibilities. 1. Serve as the primary point of contact for patients regarding their DME orders, insurance coverage, and billing questions. 2. Gather patient financial information to assess whether a balance reduction or write-off is appropriate. 3. Educate patients on their financial responsibilities, payment options, and available assistance programs. 4. Arrange self-pay agreements with patients that have no insurance coverage. 5. Process all incoming credit card payments. 6. Coordinate with sales team when a patient requires the services of a Patient Advocate. 7. Ensure patient balances and statements are current. 8. Review and submit outstanding aged patient balances to collection agency. 9. Assist with cash posting and account receivable request as needed. 10. Maintain accurate, detailed records of all patient interactions and claim activities in compliance with HIPAA and company policies. 11. Identify process improvements to enhance patient experience and streamline revenue cycle workflows. 12. Coordinates all AR receipts from the daily deposit. Enter all deposit info from the Lock Boxes, Wires, Credit Cards and deposits into the AR Cash Posting database. 13. Inputs completed cash posting batch info into the AR Cash Posting database. 14. Demonstrate the ability to document data enter all related job requirements in the current operating system. 15. Monitors the AR Cash Posting databases for all unposted batches of cash 16. Coordinates and assists with enrollment paperwork for Clearinghouses to allow for auto post processing. 17. Obtains EOBs from the clearinghouse or payer websites as needed. 18. Verifies, reviews and inputs all cash receipts for all EBI Product lines. 19. Verifies and reviews cash edits prior to finalizing batch totals. 20. Uploads and auto posts both insurance and patient payments. 21. Time is allocated between cash posting and AR reconciliation as well as ad hoc reporting as needed. 22. Maintains high level of accuracy for all functions performed. 23. Backs up the billing and submissions function as needed. 24. Other job functions as determined necessary and as assigned by management. This is not an exhaustive list of duties or functions and may not necessarily comprise all the "essential functions" for purposes of the ADA.