Accounts Receivable (Payment Collections Officer)

Our client is a premier climate control and electrical service company providing high-quality installation, repairs, and maintenance solutions. They service a wide range of residential and commercial clients across various suburban regions. They are now seeking to hire an Accounts Receivable (Payment Collections Officer) to manage debtor reports and secure outstanding payments. This role plays an essential part in maintaining healthy cash flow, processing phone payments, and resolving customer billing enquiries. Job Responsibilities Debtor Management & Collections Monitor and manage the debtors report across multiple job types daily Review job statuses and customer notes to determine appropriate follow-up actions Follow up on outstanding payments from customers via phone and email in a professional manner Chase outstanding payments at key billing milestones including specific project claim stages Process credit card payments over the phone and handle inbound accounting enquiries Identify non-compliant or difficult payment situations and escalate them appropriately Follow up on expired maintenance agreements and send out renewals to customers Reporting & Internal Liaison Send regular acceptance invoice reports to internal stakeholders twice weekly Maintain up-to-date payment status notes and accurate collection records Cross-check accounts receivable records against accounting software reports Attend weekly team meetings to discuss outstanding payment issues and strategies Liaise with internal installation, service, and electrical departments to resolve customer disputes Assist with ad-hoc accounts receivable administrative tasks and customer communications Proven experience in accounts receivable, debt recovery, or payment collections Excellent verbal English communication skills with high confidence chasing payments via phone Strong intermediate written English skills for professional email correspondence Detail-oriented mindset with excellent record-keeping and data verification habits Comfortable working independently and productively in a remote environment Nice-to-Have Skills Previous experience working with Australian-based companies Familiarity with service-based accounting software systems Experience handling payment collections for trade, construction, or HVAC industries Permanent remote work arrangement Australian Company with a fantastic company culture Day shift (Australian Business Hours) Annual leave HMO Christmas Bonus equivalent to 1 month's wage (pro-rata)