Accounts Receivable Specialist

Care.com is a consumer tech company with heart. We're on a mission to solve a human challenge we all face: finding great care for the ones we love. We're moms and dads and pet parents. We have parents and grandparents so we understand that everyone, at some point in their lives, could use a helping hand. Our culture and our products reflect that. Here, entrepreneurs, self-starters, team players, and big thinkers unite behind a common cause. Here, we're applying data analytics, AI, and the latest technologies to solve universal problems and connect people in new ways. If you like having autonomy, if you thrive on collaboration and building new things, and if you're all about using your talent for good, Care.com is the place for you. Work Environment: Hybrid - We are in the office Monday, Wednesday & Thursday Office Location: Dallas - 2801 North Central Expressway, 11th Floor 75204 Join the Controllership/Accounting team as an Accounts Receivable Specialist, responsible for supporting the AR/Cash function, driving our day-today collections professionally, ensuring timely cash application and supporting month-end close, and reconciliation activities across domestic and international operations, and contribute to initiatives that improve working capital. What You'll Be Working On: Responsible for daily Accounts Receivable operations across various customer types (B2B, B2C, subscription-based, high volume/low value, etc.), ensuring accuracy and compliance with company policies and accounting standards Apply daily incoming payments (ACH, wires, checks, credit cards) to customer accounts accurately, ensuring proper matching in ERP. Prepare customer invoices and cash sales based on contractual terms, ensuring proper documentation and controls are followed Actively monitor AR aging reports, identify high-risk and delinquent accounts and drive persistent, professional collection outreach (via phone/email) on overdue balances. Support the administrative collections process by manually uploading invoices and supporting documentation directly into third-party customer payment portals to ensure seamless processing and payment routing. Proactively research, track, and resolve unapplied cash by collaborating with customers and internal teams to ensure payments are correctly applied. Collaborate with Sales, Account Management, Customer Success, and Revenue Accounting teams to help resolve billing disputes and improve customer experience Prepare AR reports and schedules to support balances for quarterly reporting and flux analysis/explanation Maintain accounts and sub-ledgers and prepare balance sheet and income statement reconciliations, including the timely resolution of any outstanding reconciling items. Generate manual and system-driven journal entries to be reviewed by the Accounts Receivable Manager and Director of Revenue, including the creation of vital analyses and back-up support. Provide accounting and reporting assistance to other cross-functional teams (e.g., FP&A, Sales, Operations, Marketing, Legal, IT, etc.). Support internal and external audits by providing accurate documentation in compliance with SOX requirements Lead or contribute to special projects and process improvement initiatives within the Accounting/Controllership and Finance organization Bachelor's degree in Accounting, Finance, or related field required Minimum of 2 to 5 years of experience in Accounts Receivable or a related accounting role Knowledge of U.S. Generally Accepted Accounting Principles (U.S. GAAP) Working knowledge of revenue recognition principles, collections, and cash flow processes Proficiency with ERP systems and strong Excel skills; Workday ERP experience is a plus Strong analytical, organizational, and communication skills with the ability to prioritize and meet deadlines in a fast-paced environment A proactive mindset with a focus on continuous improvement and customer satisfaction Great teammate with experience working cross-functionally, capable of liaising effectively with various departments and levels daily Available in more than 20 countries, Care.com is the world's leading platform for finding and managing high-quality family care. Care.com is designed to meet the evolving needs of today's families and caregivers, offering everything from household tax and payroll services and customized corporate benefits packages covering the care needs of working families, to innovating new ways for caregivers to be paid and obtain professional benefits. Since 2007, families have relied on Care.com's industry-leading products—from child and elder care to pet care and home care. Salary Range: $50,000 - $60,000 The base salary range above represents the anticipated low and high end of the national salary range for this position. Actual salaries may vary and may be above or below the range based on various factors including but not limited to work location, experience, and performance. The range listed is just one component of Care.com’s total compensation package for employees. Other rewards may include annual bonuses and short- and long-term incentives. In addition, Care.com provides a variety of benefits to employees, including health insurance coverage, life, and disability insurance, a generous 401K employer matching program, paid holidays, and paid time off (PTO). #LI-Hybrid