Accounts Receivable Specialist

Business Unit: Otto Bock Patient Care, LLC Location: Contract Type: regular Scope of employment: full-time Contact Person: Contact Information: Job ID: 8636 Summary Statement At Ottobock.care, we are the result of a collaboration between specialized orthotic and prosthetic clinics, each with its own unique legacy and expertise. Our global reach unites clinicians and clinics from across the world, bound by a shared commitment to delivering exceptional orthotic and prosthetic solutions. When you join Ottobock.care, you're not just starting a job. You’ll help create the structure that supports scalable, patient-centered growth. We are looking for an Accounts Receivable Specialist to handle a high volume of claims to ensure services are paid by the insurance payor. This includes revenue accounting and banking coordination. Duties & Responsibilities Manage daily banking activity, including transaction downloads, deposits, account monitoring, and reconciliation spreadsheets. Prepare and post journal entries for refunds, fees, deposit adjustments, transfers, cash sweeps, and other general ledger transactions. Audit payment systems and reconcile patient payments, electronic remittances (ERNs), bank deposits, and general ledger balances; research and resolve discrepancies, missing payments, and posting errors. Track refunds, patient financing payments (CareCredit and CapexMD), intercompany transfers, and other payment-related activities. Prepare and distribute financial reports related to deposits, outstanding payments, banking activity, and reconciliations. Partner with Billing, Operations, financial institutions, and other stakeholders to resolve payment, deposit, claims, refund, and account discrepancies. Perform month-end banking and account reconciliations, ensuring accurate documentation and audit records. Process billing system tasks and patient reimbursement data; verify required documentation and claim information. Manage accounts receivable, including aging reports, unpaid and underpaid claims, denied claims, corrected claim resubmissions, and primary/secondary/tertiary claim submissions. Communicate with insurance payors regarding claim status, non-payment, underpayments, correspondence, and reprocessing. Contact patients regarding outstanding balances, payment plans, and financial hardship assistance. Process write-offs, adjustments, and refunds while meeting month-end billing deadlines. Review HCPCS, modifiers, and ICD-10 codes for accuracy and compliance with coverage requirements; communicate updates to employees as needed. Maintain productivity, quality, customer service, Corporate Compliance, and HIPAA standards. Support process improvements, financial data integrity, and special projects as assigned. Qualifications High school diploma or equivalent required. Minimum one year of experience in medical billing, accounts receivable, insurance collections, and claims management. Working knowledge of HCPCS, ICD-10 coding, insurance payor requirements, and reimbursement processes. Proficiency in Microsoft Office applications (Excel, Word, and Outlook) and database systems, with strong data entry skills. Excellent attention to detail with the ability to maintain accuracy while managing a high volume of work. Strong organizational, analytical, and time management skills. Ability to adapt and perform effectively in a fast-paced, changing environment. Effective verbal and written communication skills, with the ability to interact professionally with patients, caregivers, clinical staff, and business partners. Dependable, reliable, and punctual with a strong commitment to quality and customer service. Familiarity with Medicare and Medicaid regulations preferred. Knowledge of Orthotics, Prosthetics, and Durable Medical Equipment (DME) billing preferred. Benefits Medical Vision Dental Health savings accounts with employer contribution Flexible spending account options Company-paid life insurance policy Paid time off Company holidays Floating holidays 100% company-paid short & long-term disability 401k match up to 3.5% Diversity at Ottobock We believe in mutual respect, enjoyment at work, and a culture where everyone feels valued. We are committed to diversity, equity, and inclusion, and welcome all applications - regardless of gender, age, nationality, disability, ethnic or social background, religion, or sexual orientation. We give special consideration to individuals with severe disabilities when equally qualified. Your future at Ottobock Ottobock’s products and services combine over 100 years of tradition with outstanding innovation in the fields of prosthetics, neuro-orthotics, and exoskeletons. Ottobock develops innovative fitting solutions for people with limited mobility and is driving the digitalisation of the industry. Founded in Berlin in 1919, the company has business activities in 45 countries with nearly 9,300 employees worldwide and operates the largest international patient care network with around 400 patient care clinics. Ottobock’s mission of improving freedom of movement, quality of life and independence is deeply rooted in the company's DNA, as is its social commitment: Ottobock has been a partner and supporter of the Paralympics since 1988. Apply now! Your ideas and commitment will inspire your colleagues and staff, and will further the interests of Ottobock. Be part of a dynamic, growing company with flat hierarchies. We offer a richly diverse field of work, individual development opportunities and extensive qualification programs in our Ottobock Academy. Please only apply via our online job portal at jobs.ottobock.com. Please quote the Job-ID for the position in question, and also state your earliest starting date and salary requirements. We look forward to receiving your application!