Accounts Receivable Team Lead

About Us Ocado Group is a global technology leader reinventing retail through AI and Robotic Engineering. While our technology powers the world’s most advanced fulfilment centres, our people drive our international growth. We are now launching a new Global Shared Service Centre in Sofia. This hub is the strategic heart of our international finance and people operations, and we are looking for leaders to contribute to building the global Accounts Receivable team from the ground up. The Opportunity As an Accounts Receivable Team Lead, you will be a strategic leader within our finance department. This role is pivotal during a period of significant transition as we move AR functions from the UK to Sofia. Your initial priority will be to oversee this knowledge transfer, stabilise the new workflow, and ensure total business continuity. You will not just manage numbers; you will lead a team, drive process documentation, and eventually identify long-term areas for improvement. You will be expected to view AR as an end-to-end process, with a strong emphasis on ‘partnering’ with other finance functions to lead seamless operations. Requirements Leadership & Transition Management Supervising, coaching, and developing the AR team to foster a supportive and high-performing environment. Setting priorities for the team and overseeing the transition of AR activities from the UK to Sofia. Managing knowledge transfer to ensure an in-depth understanding of business activities and the reason behind processes, as well as creating robust process documentation to secure "Business as Usual" (BAU). Financial Operations & Oversight Driving the resolution of complex customer billing and invoicing requirements, managing escalations and being of the key contacts for partners and customers. Partnering with the Commercial Finance and other internal teams to enhance the customer experience. Enforcing payment terms and risk management practices. Analyzing receivables and creating performance reports. Ensuring timely and accurate collection of receivables in compliance with Ocado credit control policies. Ensuring correct operation and evidencing of all financial controls and compliance with relevant Ocado policies. Relationship and stakeholder management: Building and maintaining strategic relations with clients to ensure seamless invoice issuance across varying client systems, payment approvals and early identification of payment delays. Collaborating closely with cross-functional partners to manage liquidity and compliance. Ownership of the cash flow forecasts, and related updates and reconciliations. Identifying and implementing process improvements and automations once the initial transition is stabilised. Essential Criteria Experience & Education Proven Leadership: 2–3 years of relevant experience in a leading AR role. Educational Background: A University degree is expected. Language Skills: Proficiency in spoken English is essential. Technical Proficiency: Strong understanding of AR processes and principles. Familiarity with Oracle Fusion or similar ERP systems is an advantage. Skills & Attributes Transition Expert: Experience in process transition or working within a Shared Service Centre (SSC) environment is highly desirable. Strategic Ledger Management: Oversee a high value, low volume AR portfolio, ensuring accuracy in billing and timely cash application. Driven by purpose, not just process: A strong motivation to understand the underlying logic, context, and business impact behind our operations, rather than simply executing tasks. Executive Relationship Management: Serve as the primary point of contact for clients, maintaining high service levels. Strategic Communicator: Ability to collaborate across functions to resolve billing disputes without compromising long-term commercial partnerships. Problem-Solver: A proactive and practical approach to troubleshooting and securing business continuity during change. Continuous improvement mindset: Ability to identify, prioritise and deliver process enhancements, driving efficiency, accuracy, and control. Ability to build this mindset across the team. Flexible approach: Determination to see tasks through to completion at busy periods taking account of global timezones in order to meet invoice/accounting deadlines and milestones. Why you should join us Sofia is the cornerstone of our global operations. You will work in a fast-paced environment where your work directly impacts the stability and growth of our international teams. What We Offer You: Hybrid office attendance policy that sees you onsite 60% of your time 30 days of “Work from anywhere” program 25 days of annual leave 100 EUR monthly for food vouchers 50 EUR social allowance paid with your monthly salary Enhanced maternity and paternity leave policy Medical plan including health & dental coverage Life and disability insurance Employee assistance program Equal Opportunities Ocado Group is an equal opportunities employer and as such makes every effort to ensure that all potential employees are treated fairly and equally, regardless of their sex, sexual orientation, marital status, race, colour, nationality, ethnic or national origin, religion or belief, age, or disability or union membership status. #LI-HYBRID #LI-KS1