Admin Team Lead

Admin Team Lead – Transcriptionist Team Lead (Alberta Program Clinics) Your Impact Starts Here As a Transcriptionist Team Lead, you play a critical role behind the scenes of patient care—ensuring clinical reports are accurate, timely, and support strong outcomes across Lifemark’s rehabilitation programs. You’ll lead a team of transcriptionists who work independently, while fostering connection, consistency, and quality across a highly collaborative clinical network. Quick Facts Your Focus: Delivering high-quality, timely transcription for complex rehabilitation programs including WCB, and specialist reports. Your Team: A remote team of transcriptionists working independently, supported by you as their leader, and connected to interdisciplinary clinic teams across Alberta. Your Environment: Work from home with structured workflows, clear expectations, and consistent communication with clinical teams and program stakeholders. Your Opportunity: Step into a leadership role where you’ll mentor, support quality assurance, and help shape efficient processes across a large and growing rehabilitation network. Why You’ll Thrive Here • At Lifemark, we know that strong clinical outcomes rely on strong operational support. In this role, you’ll be trusted to lead with autonomy while staying closely connected to clinic teams delivering complex care. • You’ll support programs similar to those delivered in large interdisciplinary environments—where timely, accurate reporting is essential to patient progress and program success . • This is an ideal opportunity for someone who enjoys precision, leadership, and building team consistency in a remote environment . How You’ll Lead & Contribute • Lead and support a team of transcriptionists, fostering accountability, quality, and collaboration • Transcribe and edit medical and rehabilitation reports with a high degree of accuracy • Ensure reports meet program requirements for WCB, and other referral streams • Coordinate workflow, prioritize assignments, and manage turnaround times • Collaborate with clinicians and program teams to clarify dictation and ensure completeness • Provide coaching, feedback, and support to team members • Contribute to continuous improvement in transcription processes and quality standards What You Bring • Completion of a recognized Medical Transcription program • 2+ years of transcription experience (rehabilitation, medical, or diagnostic imaging preferred) • Previous experience in a team lead or mentorship capacity is an asset • Exceptional grammar, editing, and attention to detail • Strong knowledge of medical terminology, anatomy, and report structure • Ability to manage high volumes of work with accuracy and efficiency • Strong communication skills and ability to work collaboratively in a remote environment • Must be based in Alberta with a reliable home office setup Beyond the Benefits – Working at Lifemark We believe when our teams are supported, patients feel the difference. In this role, you’ll have the flexibility and support to grow your career while working remotely. You can expect: • Opportunities to grow into broader leadership roles within operations or programs • A collaborative national network of clinics and healthcare professionals • A culture that values precision, teamwork, and continuous improvement Additional perks include: • Flexible health benefits (medical, dental, vision) • Paid vacation and wellness days • Employee Share Ownership Program (Shoppers Drug Mart) • Retail discounts and corporate wellness programs • Employee Assistance Program About Lifemark For over 25 years, Lifemark has been a trusted leader in rehabilitation across Canada. With a national network of clinics and healthcare professionals, we deliver high-quality, patient-centered care while supporting our teams with the tools and resources they need to succeed. Inclusion & Accessibility Lifemark is committed to fostering an inclusive and respectful workplace. We welcome applications from individuals of all backgrounds and provide accommodations throughout the recruitment process upon request. #LI-DNP #LI-HK1