Administration Assistant

Are you someone with great customer service skills, looking to start or build your career in insurance? We are seeking a positive and team-oriented Administration Assistant to join our Broker Support team in Melbourne. About the role: Reporting to the Team Manager – Broker Support , you’ll provide essential administrative support to our Underwriting teams and help ensure smooth operations for our brokers. This is a fantastic opportunity to develop your skills in a busy, high-volume environment and contribute to a collaborative team. Why Join Us? This is an opportunity grow your career in a supportive team that values reliability, teamwork, and connection. You’ll have the chance to build your skills, work with experienced professionals, and contribute to a business that’s redefining insurance and a culture that celebrates your achievements. If you’re ready to start or build your career in insurance and thrive in a dynamic, innovative culture, we want to hear from you. Responsibilities Include: Sending out renewal invitations and non-express renewals to brokers Processing new policies and renewals in the underwriting system, including preparation of Certificates of Currency and managing related documents Following up on outstanding and upcoming renewals and new business Maintaining broker information and managing logins to our online system Answering phone calls and take messages General administration and office duties as required About You: Proven administration and customer experience Prior experience in insurance highly regarded Professional and positive “can-do” attitude ‘ Experience in a busy, high-volume environment Ability to work effectively both autonomously and in a team Excellent customer service skills, both written and verbal Excellent attention to detail and organisation skills Strong IT skills, including proficiency with Microsoft Office Strong sense of accountability Why you'll love working for CFC We are proud winners of Top Insurance Employers 2022, 2023 and 2024 and 5-Star Diversity, Equity & Inclusion awards (Insurance Business Australia). All employees enjoy: Our ‘Excellence Program’ encourages and rewards a culture of high-performing individuals and teams ‘You Do You Day’ – an annual additional leave today to do something that brings you joy Commitment-free social club, with monthly in-office catch ups and quarterly events to get to know your colleagues better Annual end of financial year and end of calendar year events, in addition to social club arrangements Optional annual charity volunteering day, facilitated by us 3 additional personal leave days per year – for whatever you need Flexible public holidays – to celebrate our diversity you can “Swap” 2 public holidays for a more culturally significant day to suit you Applications will only be considered where you clearly explain in an application letter why you are a match for this role. You must also include your resume. Applicants must be an Australian Citizen or Permanent Resident to apply for this role. Only shortlisted candidates will be contacted.