Administrative Coordinator - ELICOS Academic Team

Overview of Role ILSC Education Group is one of Australia’s largest and most recognised language schools, known for the quality, rigour and variety of programs that are tailored to best meet international student needs and interests. ILSC Programs include General English, English for Academic Purposes, IELTS Preparation, Cambridge Preparation, and a variety of engaging Elective classes. The Administrative Coordinator – ELICOS Academic Team (remote) supports the National Academic Leadership Team by coordinating and completing academic administrative tasks, escalating matters as appropriate, and proactively seeking to improve systems and processes in academic and staffing administration. Reporting to the National Academic Administration Manager and working closely with the National Academic Director ELICOS & Pathways and campus Directors of Studies, the Administrative Coordinator – ELICOS Academic Team is responsible for supporting all aspects of academic and staffing administration across our five Australia campuses. Location & Employment Conditions This is a remote position based in New Delhi, India, supporting the ELICOS Academic Team across ILSC Australia campuses. The successful candidate will be employed by ILSC Education Group in New Delhi and will be on the payroll of ILSC New Delhi. All terms and conditions of employment will be governed by applicable Indian employment laws and regulations. The role requires regular collaboration with colleagues and stakeholders across Australia. Job Duties The duties of this position include, but are not limited to, providing administrative support to the National Academic Administration Manager, National Academic Director ELICOS & Pathways and Directors of Studies, and collaborating with colleagues to deliver key academic and staffing administration functions. The duties and responsibilities include but are not limited to the following tasks: Attending Academic Team meetings where required and providing updates and recommendations on administrative matters and systems and processes improvement Assisting with regular report preparation and data extraction for the Academic Team Tracking teacher meeting and PD attendance records Preparing academic and staffing documentation for re-registration, audits and reports Managing academic and student engagement communications, including survey administration, monitoring bounced emails, and maintaining survey distribution systems and links Preparing, issuing and distributing academic and student achievement documentation, including work skills certificates Collating student attendance data and documentation, flagging inconsistencies or concerns, and presenting at Appeals meetings for review by the Directors of Studies and other academic stakeholders Maintaining academic systems, databases and shared resources to ensure data accuracy, consistency and compliance Supporting the implementation of academic projects, initiatives and process improvement activities across the ELICOS division Assisting with the collection, analysis and presentation of academic and operational data to support decision-making Assisting with academic compliance and student progress administration processes, including the preparation and maintenance of related documentation and records Continually reviewing and improving administrative processes and procedures, embracing innovation from both internal and external sources, identifying risks and opportunities, and making recommendations to the National Academic Administration Manager and National Academic Director ELICOS & Pathways Other related duties or projects as determined by the National Academic Administration Manager and National Academic Director ELICOS & Pathways Selection Criteria Outstanding organisational skills Ability to manage multiple tasks simultaneously Ability to meet tight deadlines in timely manner Experience in administrative duties, preferably in an international college and/or school Experience in staff administration and data management Experience in academic leadership support and academic document management Excellent communication and interpersonal skills Ability to work effectively alongside and support other team members Ability to work independently and in support of national team across different time zones Excellent technical skills (data management systems, Microsoft 365, etc.) Fluency in written and spoken English About ELS, ILSC & Greystone College A world leader in language education & vocational training, ILSC Education Group, which opened its first language school in Vancouver, Canada in 1991 and Greystone College in 2002, offers life-changing educational experiences in Canada, Australia, Ireland and India, some of the world’s most attractive and popular English-speaking work and study destinations. Since opening its first school in Vancouver, BC, Canada, ILSC has become a world leader in language and career training and has grown to include 10 incredible locations around the world, in Vancouver, Toronto and Montréal, Canada; New Delhi, India; and Brisbane, Sydney, Melbourne, Adelaide and Perth, Australia; and Dublin, Ireland; as well as two online language schools, ILSC HELLO and ILSC ALLO. In 2025, ILSC Education Group launched Greystone Institute, a new Higher Education provider in Brisbane. In early 2022, ILSC Education Group joined forces with ELS Educational Services, bringing together over 100 years of combined experience delivering life-changing learning experiences to international students. Since 1961, when ELS Educational Services opened its first school in Washington DC, ELS has developed a global reputation for delivering top-quality English language programs. ELS now has the most extensive network of on-campus English language programs and University partners, across the USA. Our mission is to provide our global community with transformative learning, living and work experiences by offering the finest language, career and higher education programs. Our Core Values PASSION: To enrich & transform people’s lives INNOVATION: To evolve through creativity & diversity. RESPECT: To treat everyone with compassion & dignity. COLLABORATION: To build community & achieve more together. INTEGRITY: To act responsibly & ethically in everything we do. ELS, ILSC and Greystone College are committed to providing a barrier-free environment and are proud to be Equal Employment Opportunity employers. If you need assistance or an accommodation due to a disability, you may contact HR at [email protected]