Description
Reports to:
Sr. Business Support Manager / Sr. Director, Business Support
FLSA Status:
Non-exempt
Position Overview:
The Administrative Support Partner is our first level Business / Sales Support role focused on providing fundamental account support while developing the skills necessary for account management. In this role, 90% of the time is spent on account support / general administrative tasks, with the remaining 10% dedicated to learning and performing account management responsibilities. The position offers an opportunity to gain knowledge of the company’s systems, products, and processes.
Our Hybrid Work Program:
To create vibrancy and foster collaboration, while providing for hours spent working from home, we have implemented a hybrid work schedule. We work from the office in Poway on Monday, Tuesday, Wednesday and Thursday. Fridays are spent working from home. Team members can always work more hours in the office, if they choose.
Key Responsibilities / Essential Functions:
Account Support:
Accurately enter orders into the company's customer relationship management and order entry systems.
Monitor and maintain pending and open orders to ensure timely processing.
Assist in setting up new customer accounts and updating existing accounts.
Respond to customer inquiries regarding order status, pricing, inventory, and returns.
Collaborate with internal teams to address and resolve routine customer issues.
Follow up with customers to confirm satisfaction and order completion.
Learn and develop proficiency in the company’s products, processes, and procedures.
Account Management:
Assist with basic account management tasks under supervision.
Support the transition of clients to online portals and ordering systems.
Develop an understanding of customer needs and buying behaviors.
Participate in introductory client calls and follow-up communications.
Observe and assist in product promotion efforts and business reviews.
Sales Support:
Compiles items needed for pre-order deliverables and Business Reviews to include: PowerPoint presentations, Tableau reports and data manipulation, creating / revising spreadsheets, market basket analysis and sample order requests.
Onboards new accounts to include: Account set up, credit applications, setting up “identifys” and “identify 2s”,as needed, importing client lists, and custom portal builds
Product Support: Creates visual guides and decks – product images, pricing, descriptions, and mock-ups
Corporate / General:
Participate in training sessions to enhance business knowledge and skills.
Contribute to process improvement initiatives by providing feedback.
Develop time-management strategies to effectively balance workload.
Uphold Chef Works Core Values in all interactions.
Requirements
Minimum Qualifications:
High school diploma or equivalent; some college coursework in business administration preferred.
1-2 years of experience in customer service, sales support, business support, administrative support, or related fields.
Basic proficiency in Microsoft Office Suite (Word, Excel, Outlook). Experience with data entry into database systems required.
Strong attention to detail and organizational skills.
Effective verbal and written communication abilities.
Ability to learn quickly and work collaboratively in a team environment.
Physical Requirements:
Occasional lifting of up to 10 lbs.
Ability to perform desk work and computer tasks for extended periods.
Frequent use of the telephone.