Administrator - Investor Services

Fund services | Corporate | Capital markets | Private client | Regulatory & Compliance We help clients succeed by unlocking new value through expertise, trust and scale. We deliver solutions that solve complex challenges faced by asset managers, financial institutions, corporates, high net-worth individuals and family offices. With a curious mindset, we ask the right questions to get to the right solution, faster. We collaborate to win together, sharing successes and shaping the future of our global business. Our culture of support and recognition provides the tools and opportunities for you to grow, while unlocking the most value for our clients and making your mark with Ocorian. Expertise: We deliver specialist, tech-enabled solutions for our clients grounded on deep industry expertise. Trust: We’re a trusted partner to over 8,000 clients globally. We are proud to have long-lasting partnerships with our clients. Scale: With more than 1,500 colleagues, we operate across 20+ countries, our scale enables us to support our clients globally and locally, providing a seamless client experience across borders and service lines. What’s In It For You Competitive salary We are globally hybrid (please check the specifics for this role during interview process) Flexible working hours Private Pension Plan fully paid by the company after probation Private medical insurance with Catastrophe cover fully paid by the company Employee recognition program and spot bonuses Purpose of the job The successful candidate will report into the manager of Investor Services. The incumbent will work collaboratively and pro-actively within the Investor Services team in Guernsey. The Company intends to provide the full range of fund administration and accounting services, predominately to closed ended Alternative Asset fund structures. The description of key responsibilities and tasks below is for guidance only and is subject as the role develops. Main responsibilities Be an important part of the Investor Services Team. Assist in client service and deliverables to support Ocorian’s ever-growing and diversified international client base. Deliver high quality services to Ocorian’s clients for the full life cycle of operations, from take-on, to business-as-usual and on to termination. Help to ensure compliance with regulatory requirements and with the relevant short, medium and long-term goals, objectives and values of the organisation. To support the administration of a portfolio of Fund structures and other entities. Support in ensuring that Ocorian policy and procedures are adhered to. Tasks (what does the role entail on a day-to-day basis) Client service: Build an understanding of clients’ organisations; understand clients’ expectations in line with the client service agreements. Help ensure the service delivery is consistently met or exceeded. Help the team with client issues ensuring appropriate resolution, including regular liaison with clients, relationship managers and other operational managers to provide a seamless service. BAU: Assist with the day to day delivery of the operational and investor servicing function. Assist in the completion of investor onboarding as part of the wider client onboarding and transition process. Assist with new investor onboarding. Prepare investor capital call and distributions. Ensure appropriate handling of fund manager and investor calls and queries. Prepare all relevant activity within stated Service Level Agreements. Liaise with the KYC and Compliance teams as required for guidance, advice and sign off. Assist as required in the implementation of projects related to Investor Services as and when required. Assist the Manager to ensure that all queries and tasks are resolved in a timely manner. Work as an effective team member with other internal providers to meet our key deliverables. The knowledge and skills you need to excel in this position include: Good communication skills. Team Player. Client service skills. Ability to meet deadlines. Organisation skills. Flexible approach and attitude to work. Attention to detail. Microsoft Office skills with focus on Excel skills. All staff are expected to embody our core values that underpin everything that we do and that reflect the skills and behaviours we all need to be successful. These are: We are CLIENT CENTRIC – Clients are at the centre of our world, and we’re committed to providing expertise and specialist solutions to meet their most complex challenges. We are AMBITIOUS – We aim high. We think and act globally, seizing every opportunity to delight our clients and support our colleagues - wherever in the world they may be. We are AGILE – We act on our initiative to get things done for our clients. Our independence gives us the flexibility and freedom to keep things simple, efficient and effective. We are COLLABORATIVE – With a curious mindset, we ask the right questions to get to the right solution, for our clients faster. We collaborate to win together and share our successes. We are ETHICAL – We behave with integrity at all times and assume positive intent, building trust through responsible actions and honest relationships. Equal Opportunities for Everyone Please let us know if there’s anything we can do to make the process easier for you. You can reach us at [email protected] . We’re an equal opportunity employer. All applicants will be considered for employment without attention to age, ethnicity, religion, sex, sexual orientation, gender identity, family or parental status, national origin, or veteran, neurodiversity or disability status.