Admission Navigator

Salary Range: $20.40 To $28.56 Hourly Admission Navigator Salary Range: $20.40 - $ 28.56/hour based on relevant years of experience Location : Fort Collins, Colorado Status : Full time, 40 hours per week (on-site training, remote work) Hours : M - F, 8a - 5p The salary range for this position is SummitStone’s good faith belief and reasonable estimate of the range of possible compensation for this position at the time of the posting. SummitStone may ultimately offer more or less than the posted range. The compensation offered to the successful applicant may vary based on factors including the applicant’s education, training, skills, experiences, and other job-related information and how relevant those are to SummitStone’s needs, aspirations, organizational priorities, and the evolving needs and delivery of services to the community that it serves. Role Overview: The Admission Navigator provides exceptional customer service while performing a broad range of clinical support duties in an outpatient behavioral health clinic setting. Responsible for guiding our clients through the healthcare process. This role will be responsible for educating clients on their healthcare options and ensuring they have a good understanding of what their care process is going to look like. Essential Duties:   Answering calls, scheduling clients for services, discussing paperwork requirements, and providing information regarding clinical services offered Verifying insurance and registering clients in Summitstone’s electronic medical records system Ensure that clients are fully informed about their legal rights Work within the DocuSign program, sending out and receiving agency paperwork and documenting results in the medical record system Teach clients about their care options and make specific recommendations based on their goals Help clients and their families navigate the process Review paperwork for clients to ensure it meets all requirements Perform tasks related to making it easier for clients to review the best possible care Knowledge of diversity and inclusion with the relevant ability to engage, communicate, interact, and work effectively and cooperatively with people of different backgrounds, identities, and culturally diverse communities Perform other duties as assigned Minimum Qualifications:   High school diploma or completion of G.E.D Proficiency in Microsoft Office (Word, Excel and Power Point) and Outlook, with exceptional verbal and written communication skills At least one year of customer service experience required Preferred Qualifications:  Bilingual/bi-cultural preferred At least one year of healthcare related customer service experience preferred Experience working within a medical record system preferred Associate’s degree or two-year college certificate in business or healthcare administration SummitStone will take into consideration a combination of an applicant’s education, training, skills, experiences, and other job-related information and how relevant those are to SummitStone’s needs, aspirations, organizational priorities, and the evolving needs and delivery of services to the community that it serves. The position posting describes the minimum and preferred qualifications for position and, beyond those, the candidate is responsible for making a compelling case in support of their application. At SummitStone Health Partners, we strive to foster trust, empower recovery, and inspire hope to strengthen and enrich our Northern Colorado community. We need your help to make this vision a reality. We are committed to fostering a diverse and inclusive environment where everyone can be their authentic self. We actively seek team members with a variety of backgrounds, identities, and experiences, and we honor the whole self—embracing differences in race, ethnicity, ability, age, gender, sexual orientation, spiritual beliefs, socioeconomic status, language, and the many intersections of identity. We invite everyone to be part of our journey and proudly serve as an equal opportunity employer. Please visit summitstone.org for more information about who we are. Total Rewards: At SummitStone Health Partners, we are proud to offer a comprehensive and competitive benefits package designed to support the well-being of our team members. Eligibility and pro-rated benefit levels are based on FTE (full-time equivalent) status. Below are some of the benefits we offer: Medical, dental, and vision coverage — including options for eligible dependents Mental health and wellness resources Short-term and long-term disability insurances Paid time off (PTO): Accrued vacation and personal leave based on FTE status and length of service Paid Sick Leave: Provided in accordance with the Colorado Healthy Families and Workplaces Act (HFWA) A range of voluntary benefits available to all employees 403(b) retirement plan with employer matching contributions Reach Out SummitStone will provide persons with disabilities with reasonable accommodations. If reasonable accommodation is needed to participate in the job application or selection process, please let your recruiter know. Questions? Please email us at [email protected] . This position will be open for a minimum of three days and/or until a top candidate is identified.