Admissions Specialist II

Key responsibilities include completing initial assessments to determine eligibility for services and facilitating the clinical assessment process. The coordinator must document all communications and actions diligently, ensuring a high level of client care throughout the admissions process. The role is performance-driven, with metrics focusing on conversion rates, call volume, and appointment completion rates. Position Highlights This role is hybrid with employees reporting to the Middeltown, Connecticut office. The hours are full-time at 40 hours per week. Expected office hours are Tuesday through Saturday, 11:30am to 8pm. The pay for this role is $22-$24 an hour, contingent on experience and education DUTIES: Answer incoming calls and respond to requests for information in a timely fashion Identifies potential red flags and determines appropriate pathway and assessment process based on client need Collect appropriate demographic information from incoming leads and enter into CRM & EHR Check insurance in electronic verification system to verify current health insurance coverage and eligibility; can confidently interpret a verification of benefits, convey financial quote to client & discuss payment options Complete initial assessment with clients to determine eligibility and facilitate clinical assessment process Proficiency in operation of CRM and EHR software Documents all communication and actions across platforms Ensures high level of client care throughout admissions process Held accountable to performance and call center metrics such as conversion rate, call volume & appointment completion rate. QUALIFICATIONS: Bachelor’s degree preferred. Previous experience in a behavioral health setting. Experience with running insurance plans and interpreting benefits. Strong customer service skills. A minimum of two years in the substance use disorder field, particularly in assessing client appropriateness and treatment pathways. Experience with EHR and CRM systems (Salesforce preferred). Experience in a call center or related environment handling high volumes of inbound and outbound calls. Able to maintain a cooperative and positive attitude at all times and approaches patients, colleagues and family members in a professional and welcoming manner Expected to perform all duties within their scheduled work week Comply with State/Federal requirements Ability to use electronic health records, phone systems, customer resource management software, and more general office computer systems Professional and proficient written and verbal communication Appreciation and respect for principles of diversity, equity, and inclusion. Ability to engage with diverse audiences (age, gender, nationality, race/ethnicity, profession, etc.). Benefits Highlights Coverage: Health, vision and dental through Cigna, FSA, HSA that comes with an employer match, along with STD, LTD, life insurance, EAP, and more. Balance: Competitive accrual Paid Time Off (PTO) plan, 10 paid Holidays, 2 paid floating Holidays of your choice, and 7 Days of Sick Time. Development: Certification/continuing education eligibility, leadership development and 1 paid day off a year to go towards personal professional development. Retirement: 401(k) retirement plan with Voya. Culture: Great Place to Work certified #GPTW, dedication to diversity, equity and inclusion, and a growing working environment. *In order to be eligible for our full benefits package you must be employed full time at a minimum of 32 hours a week* *Aware Recovery Care is an equal opportunity employer* ** NO PHONE CALLS, PLEASE**