Advanced Claims Adjuster

Established in 2021, Independence Pet Holdings is a corporate holding company that manages a diverse and broad portfolio of modern pet health brands and services, including insurance, pet education, lost recovery services, and more throughout North America. We believe pet insurance is more than a financial product and build solutions to simplify the pet parenting journey and help improve the well-being of pets. As a leading authority in the pet category, we operate with a full stack of resources, capital, and services to support pet parents. Our multi-brand and omni-channel approach include our own insurance carrier, insurance brands and partner brands. Independence Pet Group (IPG), a subsidiary of IPH, is one of North America’s largest pet insurance and services organizations. Our impressive family of brands (Figo, Felix, ASPCA Pet Health Insurance, Pets Plus Us, and AKC Pet Insurance) supports insurance for more than 1,000,000 pets in the U.S. and Canada and provides well-being, safety, resources, and business solutions to the pet industry, including microchip identification and an online pet registry. Job Location: Remote to ON, Canada Job Summary: IPG is seeking an Advanced Claims Adjuster that leads and oversees the claims operations team ensuring regulatory requirements are met. Main Responsibilities: Provides accountable oversight for the implementation and documentation of policies, practices, and processes. Ensures proper licensing and insurance compliance for adjusters. Develops strategies including short- and long-term plans to facilitate ongoing work, process improvement, customer relations and other functions. Monitors quality assurance results. Directs oversight of adjuster’s ethics, licensing, and compliance. Performs other duties and responsibilities as assigned. Additional Requirements: Education: Must meet one of the following requirements: Other: Canada position only Accountability/Complexity: Canadian Employees only : 6 years’ relevant experience to include 3 years’ holding a Level 3 Independent Adjuster License Associate’s Degree or equivalent work experience (One-year relevant experience is equivalent to one-year college); or CIP (Certified Insurance Professional) designation Must hold Level 3 Independent Adjusters License with an ability to be licensed nationally Typically, responsible for managing major/complex projects involving delegation of work and review of work product Typically, responsible for providing guidance, coaching, and training to other employees within job area May manage large projects or processes that span outside of immediate job area May be responsible for leading daily operations. May function as a team lead and assistant to the supervisor/manager. You are looking for someone that has: Licenses/Certifications: Minimum 5 years of adjusting experience Has a level 3 adjusters license in their home province A CIP and has completed courses: C11 - Principles and Practice of Insurance C12 - Insurance on Property C14 - Automobile Insurance – Part 1 C110 - Essentials of Loss Adjusting C13 - Insurance Against Liability – Part 1 C32 - Bodily Injury Claims C111 - Advanced Loss Adjusting C112 - Practical Issues in Claims Management Documents to provide: Copy of transcript with the Insurance Institute of Canada Current license number #LI #IPG All of our jobs come with great benefits including healthcare, parental leave and opportunities for career advancements. Some offerings are dependent upon the location of where you work and can include the following: Comprehensive full medical, dental and vision Insurance Basic Life Insurance at no cost to the employee Company paid short-term and long-term disability 12 weeks of 100% paid Parental Leave Health Savings Account (HSA) Flexible Spending Accounts (FSA) Retirement savings plan Personal Paid Time Off Paid holidays and company-wide Wellness Day off Paid time off to volunteer at nonprofit organizations Pet friendly office environment Commuter Benefits Group Pet Insurance On the job training and skills development Employee Assistance Program (EAP) Interview Technology Notice: Please note that phone and video interviews or screenings may be recorded and transcribed using interview technology to support our recruitment process. By continuing with the interview, you consent to this use. Text Messaging Notice: If you provide a mobile phone number, you may receive job-related communications via text message. Message and data rates may apply. You may opt out of text communications at any time by replying “STOP.”