Responsibilities
Assess medical claims in compliance with the terms and conditions of the policy
Process claims payment in accordance with the company's objectives
Liaise with medical professionals and customers to conduct assessment and investigation
Follow up customers' request with other departments
Provide clerical support to the department, if necessary
Contact customers to follow up outstanding issues
0 - 3 years of experience in medical claim processing
University Graduate or professional qualification, preferably with LOMA qualification, medical discipline or equivalent
Experience in processing medical claims and with customer services experience will be an advantage
Customer-oriented with excellent communication and interpersonal skills
Strong team player, willing to learn, able to work independently and under pressure
Self-motivated, analytical and detailed-minded in problem solving
Strong sense of responsibility with high level of integrity and trust
Excellent command of English and Chinese in both written and spoken
Sound PC skills in MS Word, Excel & Chinese word processing
Bupa offers 5 days’ work per week and comprehensive remuneration packages including base salary, study assistance plan, company pension plan, life and medical benefit, dental benefit, annual leave, examination leave, etc.
Bupa is an equal opportunity employer and welcomes applications from qualified candidates. Information provided will be treated in strict confidence and only be used for consideration of application with Bupa.
Personal data collected will be used for recruitment purposes only. Bupa will be in touch for any opportunities that matches your profile. All personal data of unsuccessful application will be destroyed 24 months from the date of receiving the application. Full version of Data Privacy Notice available upon request.
Medical Plan
Pension Plan
Banking Holidays
5 day work
Discretionary Bonus