Advocacy Administrator

We are EPIC EPIC, Empowering People in Care (EPIC), is an independent, non-governmental organisation that advocates for the rights of children and young people in care or with care experience. Job purpose: Front of House administration and database system support for EPIC’s Advocacy Team To provide comprehensive front of house operational and administrative support to the Advocacy Team. To support the functionality, administration and management of the organisation’s database systems and associated reporting requirements. To be a strong member of the Advocacy Team, providing back-office support. Main responsibilities To manage the weekly referral process of advocacy cases; including pre-checking that information submitted is completed appropriately, preparing reports for the weekly meeting, inputting data to the database system and the allocation of referrals to the relevant team members. To co-ordinate the dissemination of information and referrals to the Advocacy Team and Advocacy Managers in a timely and efficient manner. To provide administrative support to the information and reporting requirements of the Advocacy Team. To respond in an efficient friendly and appropriate manner to all communications within the office i.e. incoming and outgoing correspondence, emails, telephone calls and in person. To liaise with the Advocacy Managers and Advocacy Teams to prepare documentation for meetings and reports. To conduct periodic data cleansing, data mining and analysis exercises and disseminate the results to the Advocacy Managers. To gather information, statistics and prepare reports as required, including administration of databases as appropriate to the role. To ensure the confidentiality of all information in relation to the children and young people who use the service. To work collaboratively with Operations Team members providing cover and support as required. Any other duties within the general requirements of the above specification as may be required. Additional Responsibilities Participate actively in the team, taking part in planning, events and staff meetings as required to support the effective functioning of the organisation Participate in regular supervision with your line manager. Be vigilant to any health and safety risks, and data protection risks in the workplace and bring any concerns to designated officers and/or your line manager. To co-ordinate meetings and take minutes as required. Desirable Skills and Experience Experience working with non-profit organisation working with a vulnerable cohort (ideally this person will have the skills to manage difficult calls/ situations with children, young people and people associated with them). Experience of working in an administrative and/or data management role for more than 3 years. Knowledge of and experience with Salesforce or similar CRM system. Excellent IT literacy and administrative skills. Excellent written and oral communications skills. Excellent organisational skills and attention to detail. Ability to prioritise and multi-task under pressure. Professional and courteous manner. Strong team player. Ability to work on own initiative and contribute to relevant teams and committee work. Attitude Commitment to the values and mission of EPIC. Flexibility and adaptability. Commitment to ongoing professional development. PLEASE NOTE: EPIC, Empowering People in Care believes in the value of a diverse workforce and encourages applications from people from all ethnic, cultural, religious, and social backgrounds: in particular, Black, Asian, and Minority Ethnic and LGBTIQ+ people. We also welcome candidates with experience of the care system. We are trying to build a more diverse and representative workplace and environment. It is envisaged that the post-holder will be flexible in using their own initiative to develop the role in line with the objectives and mission of EPIC. The job description attached does not define all responsibilities within the role but offers a detailed overview of the role. Terms: This is a full-time post (35 hours per week). There is a six-month probation period. Annual leave entitlement of 25 days per annum pro-rata, increasing to 27 days after 2 years completed service. In addition to annual leave, the office is closed for one day at Easter and three days at Christmas. This role will be flexible in line with EPIC’s current hybrid working model – requiring office-based work and some remote work – within the working hours of the organisation. Participation in the company pension scheme is matched by a 3% Employer contribution during your probation period and by a 5% Employer contribution on successful completion of the probationary period. The post holder will undertake training on Children First (Tusla e-learning programme) and abide at all times by this and by EPIC’s policies on child protection and welfare. All roles within EPIC are subject to Garda Vetting. Closing Date for applications: COB Friday, 4th September 2026