After-Hours Dispatcher & Billing/Admin Support

Description Modern Mechanical Services and Modern Facility Services are a growing commercial HVAC, plumbing, and facility services company. We're looking for a dependable, detail-oriented person to be the after-hours point of contact for our customers and field teams — and to help keep our back-office running between calls. You'll handle emergency service requests when the office is closed, then support the team with customer service, work order management, and billing. This is a fully remote position. We provide a company computer and a Microsoft Teams phone line — you supply a quiet workspace and reliable internet. What You'll Do Answer after-hours emergency calls and emails, capture the details accurately, and dispatch or escalate each request to the right on-call manager or technician following our established process Monitor shared customer service inboxes during your shift and respond to or route requests promptly Manage work orders — open and close jobs, update status, attach documentation and photos, and keep records clean and current Prep billing and, once trained, handle invoicing across our service platforms Provide professional, calm, customer-first communication at all times Schedule Saturday & Sunday, 8:00 AM – 5:00 PM (primary) — roughly 8–9 hour days; Sunday hours vary depending on call volume Occasional weeknight coverage as needed Part-time, roughly 18–25 hours/week Requirements Microsoft Teams experience required (calls, chat, and collaboration) Strong written and verbal communication; comfortable being the company's voice after hours Organized, reliable, and able to work independently with minimal supervision Comfortable learning new software quickly Service software experience (ServiceTrade, BlueFolder, or similar) is a plus Prior dispatch, customer service, or office/billing experience preferred