About Systemex Group
Systemex Group
is a growing global organization bringing together complementary expertise in industrial automation and industrial consulting. We help our clients grow and improve customer satisfaction and financial performance through automation, productivity, reliability, operational performance, and the successful delivery of complex projects.
Our organization is comprised of two divisions:
Systemex Automation (SA)
– Delivering innovative automation, robotics, control systems, digital manufacturing, and warehouse automation solutions with 24/7 customer support.
Systemex Industrial Consulting (SIC)
– Providing lifecycle services focused on operational readiness, commissioning, asset management, maintenance and reliability, workforce solutions, and operational excellence.
With over 120 employees and ambitious growth objectives, Systemex is committed to building scalable processes, fostering innovation, strengthening governance, enhancing cybersecurity, and leveraging Artificial Intelligence (AI) to deliver greater value to our employees and clients.
This opportunity is part of Systemex Automation (SA)
SA is an engineering and automation integration firm delivering innovative solutions for manufacturing, warehouse automation, and industrial process industries.
Our multidisciplinary team combines expertise in automation, robotics, electrical engineering, mechanical engineering, software development, and systems integration to deliver turnkey solutions. Our work spans five key areas:
Custom Projects
Standard Automated Modular Cell Solutions
Warehouse Automation
Software Services & Products
Industrial Digital Solutions
As we continue to grow, we are looking for passionate, innovative, and entrepreneurial individuals who enjoy solving complex technical challenges and making a meaningful impact.
About The Role
Systemex Automation is looking for an After-Sales Support Manager to lead post-sales service activities, ensuring a high-quality customer experience while supporting service, maintenance, and parts revenue. This role combines customer relationship management, service coordination, problem-solving, and team leadership in a fast-paced technical environment.
What You’ll Do
Coordinate and monitor after-sales service calls, maintenance activities, interventions, and replacement parts sales, ensuring progress is documented and kept up to date.
Plan, prioritize, and coordinate service interventions, making timely decisions to ensure successful resolution of customer needs.
Gather and manage the information required to initiate service calls and ensure relevant information is shared with internal teams.
Build and maintain strong, trust-based relationships with customers while ensuring a professional, responsive, and positive service experience.
Identify sales opportunities related to parts, maintenance, and upcoming customer needs.
Lead, mentor, and motivate internal resources while coordinating effectively with customers and cross-functional teams.
Manage and resolve complex customer issues, using strong problem-solving, negotiation, and decision-making skills.
Identify opportunities to improve after-sales processes and service procedures to enhance customer satisfaction and business performance.
What You Bring
3–5 years of relevant management experience, ideally in customer service, after-sales service, technical support, or a similar environment; automation experience is an asset.
Strong leadership, communication, negotiation, problem-solving, and customer relationship management skills, with the ability to make decisions and manage difficult situations.
Highly organized, autonomous, resourceful, and able to manage multiple priorities in a fast-paced environment.
Strong business acumen with the ability to identify customer needs and develop service, maintenance, and parts opportunities.
Proficiency in French is mandatory. Proficiency in English is also required in order to communicate effectively with internal clients and partners located outside of Quebec.
Why Join Systemex Automation?
Work flexibility, including flexible hours and remote work;
Competitive compensation, insurance, health spending account, telemedicine, and group RRSP;
Professional development and support, including training through the LMS, professional order membership reimbursement, and safety boot reimbursement;
A welcoming work environment with electric vehicle charging stations, a social club, BBQ events, coffee area, indoor and outdoor bike storage, and on-site sports activities.
We are committed to equal employment opportunities and an inclusive workplace for all.