Aftermarket Outside Sales Rep in North America

NAR Customer Care Representative (63077) Hot Job Robesonia, PA 19551; Indianapolis, IN 46268 Apply Overview Position Type Full Time Job Shift Day/First Shift Apply Description Reports to: Sr. Director of Parts and Service Sales, Cookie/Cracker Equipment Location: Reading, PA or Indianapolis, IN preferred. Remote or hybrid may be considered. Travel Requirement: 50-60% Position Summary: The Customer Care Representative, North America is responsible for building and maintaining strong relationships with our customers throughout North America. This role plays a key part in ensuring customer satisfaction, responsiveness, and aftermarket sales growth by regularly visiting customers, identifying their needs, and providing tailored solutions for parts and service projects. The ideal candidate will be proactive, customer-focused, and highly organized, with strong communication and technical skills. Key Responsibilities: Customer Engagement & Relationship Management Visit all North American customers annually to maintain relationships and strengthen partnerships. Serve as a key point of contact for customer inquiries, parts projects, and service needs. Works closely with our internal teams to ensure tasks are completed in a timely fashion. Act as a voice of the customer, ensuring their feedback is communicated to internal teams. Sales & Quoting Support Identify and assess customer needs for aftermarket parts, upgrades, and service opportunities. Prepare and present quotes for parts projects in coordination with the internal sales team. Work closely with engineering, sales, and service teams to develop tailored customer solutions for R&M Projects. Communication & Reporting Document and communicate customer interactions, requests, and follow-ups to internal teams. Provide insights from customer visits to help improve customer experience and service offerings. Maintain records of visits, issues, and opportunities in company CRM or reporting system. Qualifications & Experience: 3+ years of experience in customer service, sales, or field service support (industrial machinery preferred). Strong interpersonal and relationship-building skills with a customer-first mindset. Ability to generate quotes and communicate technical information effectively. Willingness to travel extensively (50-60%) across North America. Experience in OEM machinery, food processing, or industrial equipment is a plus. Proficiency in MS Dynamics CRM systems, Microsoft Office Suite, and basic quoting tools.