Agent, Office work and operations

Temporary position for 12 months with the possibility of extension This posting is intended primarily for unionized employees covered by the accreditation As an Agent, Office work and operations, you play a key role in supporting the organization’s administrative and operational activities. Your contribution aims to optimize productivity as well as operational efficiency. As part of your duties, you may be called upon to work in various subspecialties, notably data entry and data processing, as well as validating the integrity of the information contained in various databases. You also contribute to the processing and analysis of information related to group retirement savings. In collaboration with your team, you participate in issue resolution and in the continuous improvement of processes by formulating appropriate recommendations. Lastly, you provide support to users in order to promote effective use of the tools and systems in place. More specifically, you will be required to: Ensure the receipt and dispatch of mail, both physical and electronic Receive and process requests from all areas of the Group Retirement Savings Vice‑Presidency File and accurately catalogue incoming requests Upload documents intended for plan sponsors and participants Carry out various administrative and office tasks in accordance with established procedures, in support of the unit’s objectives and mandates Ensure the execution of the unit’s administrative operational processes Prepare or review reports and statistics; perform administrative, operational, and quality controls; implement corrective actions and carry out required follow‑ups Provide support to users in the effective use of tools or systems Perform various administrative tasks related to data entry, extraction, processing, compilation, and classification Provide information related to policies, programs, and processes within your area of responsibility Prepare or revise documents, ensuring accuracy in spelling and formatting What we offer* Competitive salary and annual bonus 4 weeks of flexible vacation starting in the first year Defined benefit pension plan that provides predictable, stable income throughout retirement Group insurance including telemedicine Reimbursement of health and wellness expenses and telework equipment * Benefits apply based on eligibility criteria. #LI-Hybrid What you bring to the table Trade school diploma in a related field A minimum of three years of relevant experience Please note that other combinations of qualifications and relevant experience may be considered Knowledge of French is required Intermediate knowledge of English due to the nature of the duties or work tools or because the position involves interactions with English-speaking partners, members and/or clients Proficiency in the Microsoft Office 365 suite Available three days a week, including one day in office Drive results, Situational adaptability Equity, Diversity, Inclusion and Accessibility At Desjardins, we believe in equity, diversity and inclusion. We're committed to welcoming, respecting and valuing people for who they are as individuals, learning from their differences, embracing their uniqueness, and providing a positive workplace for all. At Desjardins, we have zero tolerance for discrimination of any kind. We believe our teams should reflect the diversity of the members, clients and communities we serve. If there's something we can do to help make the recruitment process or the job you're applying for more accessible, let us know. We can provide accommodations at any stage in the recruitment process. Just ask! Trade Union (If applicable) DSF-ERC-SEPB 575 Bureau (00139) (2020-03-08 - ) Job Family Administration (FG) Unposting Date 2026-08-13