We are looking for an experienced Agentic AI Specialist to join our Technology & Digital Enablement Unit and lead the design, implementation and administration of enterprise AI-agent capabilities.
The role combines AI solution architecture and development, Microsoft platform administration, AI governance and operational support. The successful candidate will work hands-on with Microsoft 365 Copilot, Microsoft Agent 365, Copilot Studio, Azure AI Foundry and Power Platform, translating emerging AI capabilities into secure, scalable and practical enterprise solutions.
Remote position for freelancers
Project duration (120 days with the possibility of extension)
Key Responsibilities
AI Governance & Architecture
- Develop and implement a roadmap for the governance, deployment, adoption and lifecycle management of AI agents.
- Establish standards for agent development, testing, documentation, publishing, monitoring, review and retirement.
- Advise on AI architecture, licensing, platform configuration and build-versus-buy decisions.
- Translate strategic AI recommendations into operational processes and working configurations.
Platform Administration
- Administer Microsoft Agent 365, Microsoft 365 Copilot, Copilot Studio and Power Platform environments.
- Manage Dataverse, connectors, gateways, permissions, publishing, monitoring and agent lifecycle.
- Maintain the organisational Agent Store and agent catalogue.
- Develop administration procedures, operational documentation and support runbooks.
- Support platform upgrades, incidents and continuous improvement initiatives.
Agentic AI Solution Development
- Design, build, test, deploy and support enterprise AI agents using Microsoft 365 Copilot, Copilot Studio, Azure AI Foundry and Power Platform.
- Develop both low-code and custom AI-agent solutions.
- Integrate agents with Microsoft Graph, SharePoint, Teams, Dataverse, APIs, Azure services and enterprise applications.
- Optimise solutions for performance, reliability, security and business value.
Operational Support
- Provide hands-on 2nd and 3rd line support for Copilot and AI-agent services.
- Troubleshoot platform, integration, configuration, access and performance issues.
- Manage incidents, problems, service requests and changes.
- Coordinate escalations with Microsoft and other technology providers.
- Establish support models, escalation procedures, SLAs and ownership arrangements.
- Conduct service reviews and identify opportunities for improvement.
Candidate Profile
We are looking for a technically strong and versatile professional who can operate across AI architecture, development, platform administration, governance and enterprise support.
The ideal candidate will have:
- 5+ years of progressively responsible IT experience in solution design, development, administration or technical support.
- Approximately 2+ years of hands-on experience with Microsoft 365 Copilot, Copilot Studio, Azure AI Foundry and Power Platform.
- Proven experience designing, building, deploying and supporting AI agents, chatbots or intelligent automation solutions.
- Strong understanding of agentic AI, generative AI, orchestration, AI-agent architecture and lifecycle management.
- Experience implementing AI governance, security, compliance, access control, monitoring and responsible AI practices.
- Experience integrating AI solutions with Microsoft Graph, SharePoint, Teams, Dataverse, APIs and enterprise applications.
- Strong troubleshooting and analytical capabilities, including 2nd/3rd line enterprise support.
- Ability to rapidly adopt emerging Microsoft technologies and bring them into production environments.
- Strong stakeholder-management and communication skills, with the ability to translate business requirements into practical technical solutions.
- Ability to work independently, proactively and effectively in international and multicultural environments.
- Experience with low-code development and custom coding, including the ability to use modern AI-assisted development approaches (“vibe coding”).
Education
Essential
- Bachelor's degree or equivalent in Computer Science, Information Technology, Software Engineering, Data Science or a related discipline.
Desirable
- Master's degree in a related field.
- Relevant Microsoft certifications, such as AI-102, MS-102, PL-200, PL-400 or PL-600, or certifications related to Microsoft 365 Copilot.
- ITIL Foundation certification.
Desirable Technical Experience
Experience with any of the following will be considered an advantage:
- Azure DevOps and CI/CD for AI/model deployment and lifecycle management.
- LangChain, Semantic Kernel or similar AI-agent orchestration frameworks.
- Large-scale enterprise or international technology environments.
- Emerging Microsoft AI technologies, including Microsoft Agent 365 and newly released Copilot capabilities.
What We Offer
- Competitive remuneration package: €270 – €320 gross/daily, for freelancers.
- Remote working model.
- Continuous learning and career development opportunities.
- Opportunity to work on large-scale enterprise analytics and digital transformation projects.
- Friendly, collaborative and professional working environment.
UpcoMinds is a dynamic IT company with 28 years of experience that provides end-to-end web and mobile solutions helping businesses to reinvent themselves in the digital world. Our team’s skills and expertise will ensure the holistic digital transformation of any organization, which will considerably improve both business operations and customer’s experience.
Our goal is to always have our end products and services reflect our deep engineering skills and elegant progressive design aesthetic. We fundamentally believe deeply in developing long term strategic partnerships with our clients by exceeding expectations and maintaining a high level of transparency.
Find out more about us at www.upcominds.com
We commit to promote Inclusion & Diversity by creating a working environment where all employees are treated with dignity and respect and where individual differences are valued. We offer equal opportunity in all aspects of employment.
Our recruitment consultants will go through your Curriculum Vitae as soon as possible and get back to you to discuss the opportunity for which you apply. If you don’t hear from us in the coming ten (10) working days, you may consider that you have not been selected for the particular job. Your CV will be retained for two years in accordance with GDPR regulations.