AHH - Care Partner

At Australian Unity, we’ve been walking alongside Aboriginal and Torres Strait Islander communities for over 30 years—supporting Elders to live safely and comfortably on Country with care that honours culture, connection, and community. As a Care Partner with our Aboriginal Home Health team, you’ll support Elders through their care journey in a way that respects culture and connection to land. Working closely with families, clinical teams and community providers, you’ll develop holistic care plans, coordinate services, and ensure Elders receive safe, person-centred support that enables them to age well at home and on Country. This is a full-time role based between Coffs Harbour - Grafton and surrounding areas NSW working in a hybrid environment, from office/home and completing customer visits . Key Accountabilities Build trusted relationships with customers and support them to achieve their goals at home. Conduct onboarding assessments, develop holistic health plans, and coordinate multidisciplinary services. Collaborate with clinical teams, families, and external providers to deliver safe, person-centred care and optimal outcomes. Support customers through care transitions, including hospital discharge or changes in health needs, and follow up with offboarding where needed. Maintain accurate records in enterprise systems, participate in audits, and contribute to quality and continuous improvement initiatives. Identify opportunities for additional services and support to enhance customer outcomes and contribute to service growth. Promote safety, quality, compliance, and a culture of continuous improvement across all activities. What You’ll Bring Experience in community or aged care, including case management and coordinating multidisciplinary care in the home. Strong customer focus, with the ability to build trusted relationships and handle sensitive conversations with empathy. Excellent verbal and written communication skills & tech savvy with Microsoft Suite and CRM systems Knowledge of funding streams, quality standards, audits, and experience supporting care transitions such as discharge planning. Strong decision-making, problem-solving, time management, and adaptability in a fast-paced environment. Collaborative mindset, able to work effectively in a team-based, matrix environment, liaising with families, clinicians, and external providers. Relevant qualifications (Certificate IV or Diploma in Community or Aged Care desirable). Why work for Australian Unity? Additional Leave benefits including Community, Wellbeing & Deep Listening Leave Flexible Work Options –hybrid role combining client visits, Branch days & WFH as part of your week Career development with full access to LinkedIn Learning & internal opportunities Staff discounts across our insurance products as well as our travel and retail partners Fitness Passport – discounted access to 1,500+ gyms & facilities Novated Car Leasing options through our partners Maxxia or Flair Cars 14 weeks paid Parental Leave Click APPLY or contact Fiona Boyer (Talent Acquisition Specialist) at [email protected] for a confidential discussion. Australian Unity is an Equal Opportunity employer, and we encourage applications from all members of the community, including people of Aboriginal and Torres Strait Islander descent, culturally and linguistically diverse backgrounds and, mature aged people. To view our Reconciliation Action Plan, please click https://www.australianunity.com.au/about-us/reconciliation-action-plan