AI Agent Specialist

AI Agent Specialist Design, prompt, and evaluate the AI agents that power our PSA workflows, acting as the critical link between product and engineering to deliver the outcomes our customers actually need. Apply Here We usually respond within two weeks We're looking for an AI Agent Specialist to help shape how AI agents solve real business problems inside Scoro. You'll be responsible for designing, prompting, evaluating, and continuously improving the AI agents that help agencies, consultancies, and IT firms manage their projects, resources, and finances. Working closely with Product Managers and engineers, you'll translate business problems into effective agent-driven solutions . You'll be the critical link between the engineering team , who build the underlying MCP tools and infrastructure, and the business outcomes our agents are expected to achieve . Your role is to ensure that every agent delivers measurable customer value while remaining reliable, cost-efficient, and scalable. We care more about curiosity, proactivity, and a strong desire to learn than years of experience. AI is evolving rapidly, and success here comes from being genuinely excited about the space, experimenting constantly, and relentlessly focusing on better outcomes for customers. This role is open to candidates based in Estonia , and we would like you to have the possibility to come to the office a few days per week. 👉 Read a blog post with Rait Tuulas , our Head of Product (AI) and hiring manager for this role. What you’ll do Design agents that solve real business problems: work with Product Managers and domain experts to spot where an agent genuinely helps, and judge when a problem calls for an LLM's probabilistic reasoning versus deterministic code. Create new agents: prompt new agents to cover more of the PSA (professional service automation) workflow, defining their behaviour, scope, and their fit within the wider system. Create and maintain prompting standards: ensure consistency, quality, and maintainability across all agents in the product. Optimise prompts for business outcomes: continuously refine and improve prompts to make agents more reliable, accurate, efficient, and cost-effective. Monitor agent performance: analyse agent execution traces to detect failure patterns and spot opportunities for improvement. Test MCP tools and drive improvements: validate tools are fit for purpose and raise clear actionable tasks for engineers where you find gaps. What we’re looking for Strong interest in AI, LLMs, and agent systems. Experience with prompt engineering and understanding how prompting impacts agent behaviour and outcomes. Product thinking and ability to connect technical decisions with business outcomes . Excellent problem-solving skills and a solution-oriented mindset. Ability to work proactively in an environment with significant ambiguity and rapid change Good communication skills in English , able to align technical and non-technical stakeholders Success in this role: Building agents that solve meaningful customer problems, operate reliably at scale, and deliver measurable business value. You’ll help ensure that our agents are not only intelligent but also efficient, trustworthy, and economically viable as we expand AI across the Scoro platform. Here’s what awaits you at Scoro Possibility to Make an Impact: Work on a meaningful, globally used product that helps businesses streamline their workflows and achieve more. Stock Options Package: Be part of Scoro’s growth and share in our success. Health Benefits: Three paid medical days, health insurance or Stebby compensation, and mental health services. Hybrid Work: We're flexible about when and where you work and don’t track office days, but we'd love to have you in our central Tallinn office a few days a week. Annual Leave: 28 working days per year – that’s over 5 weeks of paid time off. Loyalty Days: 1-5 extra holiday days per annum based on tenure. Continuous Learning: Invest in your growth with training, an individual budget for books and courses, and unlimited access to Udemy. Community and Activities: Connect with teammates through on-site and hybrid events, employee-led initiative groups, and fun sports activities. Global Gatherings: Meet the entire Scoro team at our bi-annual company-wide events in Tallinn. Unique Company Culture: A diverse international team where trust, teamwork, and laughter go hand in hand. Get a glimpse of the vibe on Instagram and Scoro’s Blog . What happens next Send your application in English , and we’ll be in touch soon. We start screening candidates right away, so the sooner you apply, the better. The interview stages are Recruiter screening call (online) Hiring manager interview (online) Cognitive Test - Tripod test (online) Home assignment presentation and meeting the team (office) If you're curious to learn more about our recruitment process and what we look for in candidates, check out our blog post: How We Recruit at Scoro: A Sneak Peek Inside . Please know that at Scoro, we're an equal opportunity employer and value diversity in our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Department Product Locations Tallinn Employment type Full-time About Scoro Scoro is a professional services automation (PSA) tool built for agencies, consultancies, and other professional service businesses that are tired of disjointed systems, unpredictable workloads, and shrinking margins. Thousands of companies worldwide trust Scoro to gain visibility, boost profitability, and standardise operations. Unlike many single-purpose solutions, Scoro is scalable across an entire business – from projects and sales to billing and reporting. Founded in 2013 Co-workers 120