AI & Automation Engineer

Job Title: AI & Automation Engineer Location: Hybrid, based from our Newcastle office (Cobalt Business Park) Annual salary: Circa £35,000 depending on skills & experience About Cybit Predict. Protect. Perform Cybit delivers data and AI‑led technology, to help organisations work more securely, productively, and with confidence across digital workspaces, cloud, security, and managed services. Our mission is to create positive business outcomes and support the people and communities our customers serve. We believe the right technology, delivered well, drives resilience, performance, and meaningful impact. Why Join Us? Be part of a dynamic, outcome‑focused, and people‑first team across Berkshire and Newcastle, where talent, ideas, and collaboration are genuinely valued. You’ll have the opportunity to make a real impact on how we deliver technology and how our brand is experienced, while building a meaningful career and helping to create a safer, more resilient future. Guide to what an AI & Automation Engineer does at Cybit As an Automation & AI Engineer, you will play a key role in driving continuous improvement and supporting business growth through innovative automation and AI-driven solutions. This position embraces an "automate-first" and "AI-first" mindset, focused on streamlining operations, enhancing efficiency, and unlocking new opportunities through intelligent technologies. You will be responsible for designing, implementing, and optimising automation workflows, AI-powered solutions, and modern technology platforms. This includes maintaining and improving both internal systems and customer-facing platforms while identifying opportunities to leverage artificial intelligence and process automation across the organisation. Working collaboratively across departments, your primary objective will be to use automation, AI, and emerging technologies to transform business processes, increase operational efficiency, improve decision-making, and ensure the reliability, scalability, and performance of Cybit’s systems and services. What are some of the key tasks an AI & Automation Engineer is responsible for? Automation, Systems & Platform Ownership Design, implement, and maintain scalable business systems, platforms, and integrations that support organisational growth, operational efficiency, and service excellence. Promote an "automate-first" approach by identifying opportunities to automate processes and improve performance. Build and optimise workflows that reduce administration and increase productivity across teams. Lead the deployment, integration, and adoption of new technologies and platforms, ensuring alignment with business objectives, security requirements, and industry best practices. Own and continuously improve Cybit's ITSM and CRM platforms, ensuring reliability, scalability, and business alignment. Lead initiatives to streamline operations through process optimisation, workflow automation, and technology-driven improvements. Ensure the secure and governed implementation of AI solutions, protecting sensitive information. Maintain comprehensive technical documentation, standards, and operational procedures for systems, platforms, and automation solutions. AI & Intelligent Automation Design, develop, and deploy scalable AI solutions from concept to production and ongoing optimisation. Build and maintain agentic AI systems, LLM applications, and automation workflows that deliver measurable business value. Develop AI agents that enhance decision-making, automate tasks, and improve operational efficiency. Transform proof-of-concepts and experimental AI initiatives into secure, resilient, and maintainable production solutions, with a strong focus on reliability, observability, governance, and performance. Evaluate and implement emerging AI technologies that drive innovation, business value, and competitive advantage. Collaboration, Innovation & Customer Experience Collaborate with stakeholders to understand challenges and deliver technology solutions that improve business outcomes. Partner with the CTO to shape and execute the AI strategy and key initiatives. Identify opportunities to enhance customer experience and maximise value from technology investments. Act as a trusted advisor on AI and automation, championing innovation and continuous improvement. Stay informed on emerging technologies and industry trends, identifying opportunities to strengthen business capability and efficiency. We are looking for someone with Experience developing and maintaining PowerShell scripting solutions for system administration and automation. Experience designing and implementing Microsoft Power Automate cloud and desktop workflows. Experience managing and supporting Remote Monitoring and Management (RMM) platforms for remote monitoring, patch management, software deployment, alerting, and endpoint automation Ability to monitor, troubleshoot, and optimise IT endpoints and servers while maintaining security, reliability, and best practice standards Strong communication skills and ability to collaborate with stakeholders Nice to have Experience developing automation solutions using Python, REST APIs, and system integrations. Experience working with Microsoft 365, Azure, SQL, and other enterprise platforms to support automation initiatives. Experience troubleshooting, optimising, and maintaining automated workflows while following security and best practice standards. Experience delivering workflow automation solutions that improve business efficiency and reduce manual processes. Experience integrating AI capabilities into existing IT environments, including automation platforms, Microsoft 365, knowledge bases, and service management tools. Experience working with automation platforms to design, develop, and maintain automated workflows, with knowledge of Rewst and Halo PSA considered an advantage Be well looked after Happy people make happy businesses. We have a great range of flexible benefits which helps you to do your best work every day. This includes: Enhanced Pension contribution scheme 33 days annual leave including bank holidays (& the opportunity to buy more if desired) Healthcare cash plan Private Medical Insurance (upon passing probation) Company electric car scheme Cycle to work scheme Employee assistance programme Occupational sick pay Birthday day off Enhanced family leave Volunteering time available Cybit is passionate about having a diverse workforce by encouraging equality, diversity, and inclusion throughout the business. We have an inclusive environment where employees are encouraged to speak openly about what matters to them. This allows us all to learn and grow together within a safe and respectful environment. We provide equal opportunities to all and are a proud member of the Disability Confident scheme.