AI & Legal Operations Specialist - IFS Ultimo

IFS is a billion-dollar revenue company with 7000+ employees on all continents. Our leading AI technology is the backbone of our award-winning enterprise software solutions, enabling our customers to be their best when it really matters–at the Moment of Service™. Our commitment to internal AI adoption has allowed us to stay at the forefront of technological advancements, ensuring our colleagues can unlock their creativity and productivity, and our solutions are always cutting-edge. At IFS, we’re flexible, we’re innovative, and we’re focused not only on how we can engage with our customers but on how we can make a real change and have a worldwide impact. We help solve some of society’s greatest challenges, fostering a better future through our agility, collaboration, and trust. We celebrate diversity and understand our responsibility to reflect the diverse world we work in. We are committed to promoting an inclusive workforce that fully represents the many different cultures, backgrounds, and viewpoints of our customers, our partners, and our communities. As a truly international company serving people from around the globe, we realize that our success is tantamount to the respect we have for those different points of view. By joining our team, you will have the opportunity to be part of a global, diverse environment; you will be joining a winning team with a commitment to sustainability; and a company where we get things done so that you can make a positive impact on the world. We’re looking for innovative and original thinkers to work in an environment where you can #MakeYourMoment so that we can help others make theirs. With the power of our AI-driven solutions, we empower our team to change the status quo and make a real difference. If you want to change the status quo, we’ll help you make your moment. Join Team Purple. Join IFS. We are seeking a Legal Operations & AI Enablement Specialist to play a pivotal role in advancing the Legal function’s digital transformation. This position will lead the structured management of legal data and AI-powered tools, enabling automation in document review, risk triage and contract analysis. The position combines legal operations, AI tool optimization, systems management, and cross-functional business partnering. It requires a collaborative mindset and practical experience in managing AI-powered tools. If you thrive in fast-paced environments, enjoy solving complex commercial challenges in technology and want to help shape the direction of a high-growth AI-first company, we would love to hear from you. Domain AI & Legal Technology Management Maintain and enhance AI-enabled legal databases and document analysis tools. Manage and optimize Contract IQ (in-house AI-based digital worker). Curate, structure and validate AI training data (e.g., contracts, NDAs, compliance checklists). Create and maintain custom GPTs and other AI-powered legal solutions. Provide active technical leadership of Legal AI tools to maximize adoption and business value. Identify opportunities for Legal to leverage emerging technologies to enhance efficiency and insight. Conduct system analysis, troubleshoot issues, and recommend improvements (fields, processes, dependencies, system behaviour). Make strategic recommendations to enhance value derived from legal technology platforms. Legal Operations & Process Improvement Define, refine and standardize operational legal processes. Assess existing tools and methodologies to simplify and enhance efficiency. Drive cross-functional improvement initiatives in collaboration with global functions. Develop innovative approaches to deliver legal metrics and business insights. Enable change management initiatives relating to legal systems and processes. Business Partnering & Stakeholder Management Act as a bridge between Legal, technical teams, and business stakeholders. Translate data and system outputs into actionable insights for legal management. Provide day-to-day troubleshooting and operational guidance to internal stakeholders. Lead cross-functional coordination of legal technology and operational projects. Manage preparation and updates of end-user documentation, training materials, and process guides. Maintain Legal internal intranet communication platforms and knowledge repositories. Optional: Legal Support & Compliance Enablement Support low-level legal work such as NDA reviews (including use of tools such as Luminance). Assist with drafting and administrative legal workflows across multiple jurisdictions. Support compliance tracking and policy adherence initiatives. Required experience and knowledge Experience in Legal Operations, legal technology, or legal process management. Understanding of contract workflows and document lifecycle management. Experience working with AI-enabled tools or legal tech platforms Systems-oriented mindset with strong analytical and problem-solving skills. Ability to translate technical concepts into practical business solutions and take ownership of a project. Experience working cross-functionally in a global environment. Excellent written and interpersonal and communication skills with the ability to work cross-functionally and influence with diplomacy Working with the highest degree of ethics and integrity Comfortable working in a fast-paced, high-growth and evolving environment Preferred education Essential 2+ years’ experience in operations or related business support role, ideally with experience in an international organization with virtual working environment. University degree or comparable professional experience. Fluency in English. Desirable Educational background in the legal operations field, and / or experience in technical IT-facing business analyst-type role. Legal and / or compliance knowledge beneficial but not required. We embrace flexibility and hybrid work opportunities to support diverse needs and lifestyles, while also valuing inclusive workplace experiences. By fostering a sense of community, we drive innovation, strengthen connections, and nurture belonging. Our commitment ensures you can work in a way that suits you best, while also engaging with colleagues to share ideas and build meaningful relationships.