AI Operations Lead, CPX

The AI Operations Lead, CPX serves as the strategic thought leader for Artificial Intelligence (AI) integration across CPX systems and processes. In this advanced individual contributor role, you will partner extensively with CPX Leadership and Business Technology to optimize our growing tech stack, operationalize metrics and deployment of high-value AI use cases, oversee technology spend, and build scalable solutions that evolve how our teams operate. What You’ll Do Direct AI enablement across CPX, transitioning from hands-on tactical execution to scalable, department-wide strategic leadership Own and maintain a comprehensive catalogue of AI use cases across CPX functions (Professional Services, Customer Success, Support), serving as the critical link to turn team ideas into standard operational workflows Define and continuously improve processes for the internal utilization of generative AI, autonomous agents, and machine-assisted development workflows Consult with CPX functions—including Professional Services, Customer Success, and Support—to identify, prioritize, and formalize intake workflows for a continuous pipeline of agentic solutions Partner directly with Business Technology and InfoSec to ensure secure-by-default practices, compliance, adoption, and lifecycle management of AI tooling Own responsibility for managing CPX AI technology spend, monitoring ROI, tracking financial benchmarks, and implementing measurement frameworks to quantify cost metrics against output volume Drive the definition of success in highly ambiguous spaces, utilizing a structured 30-60-90 day roadmap to establish empirical baselines, execute controlled pilots, and scale delivery Identify and document shadow or undocumented workflows across CPX functions to develop AI-augmented standards that drive successful sub-functional outcomes Provide mentorship, technical oversight, and strategic direction to distributed AI Champions and cross-functional project teams without formal administrative people management responsibilities Operate as an advanced individual contributor to standardize processes for enablement, deployment, tool assessment, and prototyping AI solutions What You’ll Need Minimum Qualifications Undergraduate degree or equivalent combination of education and experience in a related field 8+ years of progressive experience in business operations, technology program management, customer operations (CS/Services/Support), or digital transformation Preferred Qualifications Recognized as a subject matter expert in AI tooling, Business technology stack & workflow system within a SaaS environment Proven experience in vendor management, software procurement processes, and technology budget oversight Direct strategic experience leveraging AI investments across platforms like Claude, Gong, NotebookLM, Gemini, Workato, or similar enterprise tools Strong background in business process re-engineering, change management, cohort analytics, and driving user adoption across non-technical teams Travel Requirements & Working Conditions Minimal travel for customer and internal meetings Reliable internet access for any period of time working remotely and not in a Workiva office How You’ll Be Rewarded ✅ Salary range in the US: $118,000.00 - $194,000.00 ✅ A discretionary bonus typically paid annually ✅ Restricted Stock Units granted at time of hire ✅ 401(k) match and comprehensive employee benefits package The salary range represents the low and high end of the salary range for this job in the US. Minimums and maximums may vary based on location. The actual salary offer will carefully consider a wide range of factors, including your skills, qualifications, experience and other relevant factors. Why Join Workiva Workiva is the platform designed to bring confidence, control, and a competitive edge to the world’s most complex organizations. Our AI-powered platform unifies finance, risk, and sustainability on a single, secure foundation—ensuring data is trusted, traceable, and ready to act on. With an unbroken path from source to output, leaders gain confidence in their numbers, visibility into current and emerging risks, and the ability to move with speed and precision in a constantly changing world. At Workiva, you’ll bring technology to market that executives, boards, and regulators depend on. The work you do here helps organizations navigate uncertainty, maintain trust, and make decisions that stand up to scrutiny. If you’re energized by meaningful challenges, inspired by collaborative teams, and motivated to help organizations turn uncertainty into advantage, we’d love to meet you. Employment decisions are made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other protected characteristic. Workiva is committed to working with and providing reasonable accommodations to applicants with disabilities. To request assistance with the application process, please email [email protected] . Workiva employees are required to undergo comprehensive security and privacy training tailored to their roles, ensuring adherence to company policies and regulatory standards. Workiva supports employees in working where they work best - either from an office or remotely from any location within their country of employment. #LI-HS2