AI Quality Analyst

We run an AI-powered SMS bot and an AI-graded call training system for a private school network. Both systems have extensive test suites (400+ test files) and a RAG-based knowledge base that drives bot behavior We need someone to own the full quality cycle: - Review production conversations to find bad bot responses - Create test files (JSON) that reproduce the issue - Fix the knowledge base content (Markdown files, WRONG/RIGHT examples) - Run test suites to verify fixes and catch regressions - Maintain and expand the knowledge base as our program evolves This is NOT a software engineering role. The infrastructure is built. You're operating it — editing JSON, writing Markdown, running CLI scripts, reading test reports. What You'll Work With - JSON test files (you'll write and edit these daily) - Markdown knowledge base documents - Terminal commands (copy-paste and run scripts) - Git (commit, push, basic branching) - VS Code or similar editor - Native-level English fluency (non-negotiable). You'll be writing realistic SMS conversations between parents and our school. The language has to sound like a real person texting, not a corporate chatbot. You'll also be writing precise pass/fail evaluation criteria. - Comfortable editing JSON and Markdown in an IDE - Can run commands in a terminal without hand-holding - Extreme attention to detail - Ability to learn a complex domain quickly (education, state government programs, etc) Nice-to-Haves - Experience writing test cases or QA documentation - Experience with chatbot QA, conversational AI testing, or LLM evaluation Hours & Ramp-Up - 30 hrs/week to start, ramping up as needed. US time zones required. - The first 1-2 weeks will be focused on learning our domain — how our school works, how the state voucher program works, compliance rules, etc. We have extensive internal documentation.