AI Use Case & Delivery Manager — Claude

The AI Use Case & Delivery Manager — Claude Platform manages the Claude use-case pipeline from discovery through client delivery within the India AI Center of Excellence. The role runs Anthropic partner-program commitments, CCA-F certification cohorts, the reference-customer tracker, and Salesforce partner tagging for Anthropic-influenced deals. This role connects delivery, sales, and partner motions to ensure Claude engagements are well-scoped, tracked, and delivered with measurable business value. Domain exposure to BFSI or healthcare is preferred. Responsibilities Manage the Claude use-case pipeline end-to-end, from discovery and qualification through solutioning and client delivery. Run Anthropic partner-program commitments, ensuring EXL meets enablement, certification, and reporting obligations. Organize and manage CCA-F certification cohorts across the India CoE, tracking progress and completion. Own the reference-customer tracker and maintain Salesforce partner tagging for Anthropic-influenced deals. Coordinate delivery governance—planning, status, risks, and milestones—across Claude engagements. Partner with sales and solution teams on business cases, proposals, and executive updates. Track use-case ROI and outcomes, and feed learnings back into the CoE’s reusable assets and offerings. Must-Have Skills 6–8 years of experience in delivery management, engagement management, program management, or AI/technology consulting. Delivery & Program Management Proven experience managing a use-case or project pipeline from discovery through delivery. Experience running partner-program commitments, certification cohorts, or enablement programs. Proficiency with Salesforce (or similar CRM) for pipeline, deal tagging, and reporting. GenAI & Communication Working understanding of Generative AI, LLMs, RAG, and enterprise AI use-case patterns (Claude platform familiarity valued). Excellent stakeholder-management and communication skills across delivery, sales, and partner teams. Strong organizational skills with attention to tracking, governance, and reporting. Good-to-Have / Preferred Domain exposure to BFSI or healthcare. Familiarity with Anthropic partner programs and Claude certification tracks (CCA-F). Experience with ROI/value tracking and reference-customer programs. PMP, Agile, or similar delivery/program certification. Bachelor’s or Master’s degree in Computer Science, Engineering, Data Science, Artificial Intelligence, Information Systems, or a related discipline (or equivalent practical experience).