AI4Dev Service Owner

Syffer is an all-inclusive consulting company focused on talent, tech and innovation. We exist to elevate companies and humans all around the world, making change, from the inside to the outside. We believe that technology + human kindness positively impacts every community around the world. Our approach is simple, we see a world without borders, and believe in equal opportunities. We are guided by our core principles of spreading positivity, good energy and promote equality and care for others. Our hiring process is unique! People are selected by their value, education, talent and personality. We dont present ethnicity, religion, national origin, age, gender, sexual orientation or identity. Its time to burst the bubble, and we will do it together! What You'll do: - Own the AI4Dev service: vision delivery, roadmap, priorities and service lifecycle; - Define and track service KPIs (adoption, usage, user satisfaction, cost) and report on them to stakeholders; - Identify improvement opportunities based on performance data, user feedback and market developments; - Coordinate technical team to deliver the service; - Gather, analyze and prioritize user feedback, with a visible feedback loop back to users; - Drive adoption across development teams through onboarding, documentation, training, demos and success stories; - Build and support the AI developer community; - Act as the main interface between business stakeholders, users and technical teams; - Drive the continuous evolution and adoption of the service; - Full-remote; Who You Are: - 5+ years as Service Owner, Product Owner or Product Manager of digital services or platforms (AI domain is preferred); - Experience managing digital services or platforms across their lifecycle (launch, evolution, adoption); - Strong stakeholder and community management experience; - Experience working with software engineering or DevOps teams; - Experience defining and managing product or service roadmaps, ideally with measurable; - Strong service ownership and organisational skills; - Excellent communication and stakeholder management abilities; - Strong understanding of AI and Generative AI concepts, and of their use cases across the software development lifecycle (code generation, review, testing, documentation); - Knowledge of the current AI developer tooling landscape - AI coding assistants and agentic IDEs (e.g. Kiro, GitHub Copilot, Cursor) and their open source equivalents; - Familiarity with open source AI technologies; - Ability to understand technical concepts and trade-offs without being a hands-on AI engineer; - Comfortable defining and using service metrics to drive decisions; - Excellent English communication skills (written and spoken); Nice to have: - Agile certification (Scrum, AgilePM or equivalent); - SAFe certification or experience working in a SAFe environment; - ITIL Foundation or practical experience with IT service management; - Working knowledge of French   What you'll get: - Wage according to candidate's professional experience; - Remote Work whenever possible; - Delivery of work equipment adjusted to the performance of functions; - Benefits plan; - And others. Work together with expert teams on projects of large magnitude and intensity, long term together with our clients, all leaders in their industries. Are you ready to step into a diverse and inclusive world with us? Together we will promote uniquess!