Airfreight Agent

Employment Type: Full-time

Location: Mexico - full remote

Join Our Team at MyCargoGate Group!

MyCargoGate Group is a leading logistics company specializing in cross-border eCommerce, headquartered in Switzerland with subsidiaries in Germany, Belgium, Spain and India. With 80% of our business dedicated to customs clearance, we are at the forefront of ensuring seamless global trade operations.

We are looking for an Airfreight Agent (m/w/d) – 100% to join our Global team, this is a remote position based in Mexico. In this position, you will be responsible for managing airfreight operations and handling customs-related tasks.

If you are passionate about logistics, thrive in a fast-paced environment, and have expertise in airfreight operations and customs regulations, we’d love to hear from you!

What you will do:

• Coordinate and oversee airfreight shipments across all company branches, managing domestic and international transport flows. Prepare and administer all required shipping documentation, including airway bills and customs papers.
• Liaise with all parties involved (shippers, consignees, carriers, airlines) to ensure smooth transport.
• Prepare necessary customs documentation and collaborate with customs authorities, ensuring compliance with all legal and international trade regulations.
• Update customers on shipment status, handle inquiries, and resolve complaints professionally.
• Monitor airfreight shipments to ensure on-time delivery, track delays, and resolve issues in the transport process.
• Work closely with airport handling services, warehouses, and carriers to ensure timely pick-up and delivery of shipments.
• Maintain customer database, document all transactions, and produce regular reports on shipment status and performance.
• Provide occasional evening and weekend on-call support (approximately 1 week/month) according to company policy and local labor regulations, with on-call compensation.

What you will need:

• Completed training or education in logistics, freight forwarding, or a comparable field.
• Minimum 1 year experience in airfreight or international logistics is a plus.
• Solid knowledge of airfreight and customs regulations.
• Excellent communication skills in Spanish and English.
• Independent, structured, and detail-oriented work approach.
• Strong team player, able to work under pressure.
• Proficient in MS Office and common logistics software.
• Willingness to participating in week-end on-call (occasionally - approx. 1 week / month).

What we offer:

• An opportunity to contribute to a fast-growing and innovative logistics company, where your work has a direct and visible impact.
• Flexible work arrangements, including remote work options.
• A role with ownership and responsibility within your scope, offering learning opportunities and professional development as the company grows.
• A collaborative and forward-thinking work environment that values initiative, encourages new ideas, and supports continuous learning.

We look forward to receiving your application.