Alert Management & Observability Standards Lead

Alert Management & Observability Standards Lead Location: Remote – USA Company Overview Glint Tech Solutions is a women-owned global staffing and IT recruiting firm connecting top technical talent with leading enterprise clients across the United States and Canada. Project Description Our client, a large-scale enterprise technology organization, is seeking an Alert Management & Observability Standards Lead to define, govern, and continuously improve their enterprise alerting ecosystem. This role serves as the central authority for alert lifecycle management — from initial definition and severity standards through routing, response instructions, and KPI reporting. The ideal candidate brings deep observability platform expertise, a strong governance mindset, and a proven ability to reduce operational noise while improving the quality and actionability of alerts across 24x7 operations environments. Key Responsibilities Lead rationalization and prioritization of enterprise system alerts based on business criticality and operational impact Establish, document, and enforce standards for alert severity, metadata, naming conventions, and routing across observability platforms Serve as the organizational gatekeeper for determining which alerts require immediate escalation to the 24x7 Operations team Build and maintain a centralized catalog of clear, standardized response instructions for all actionable alerts Define, monitor, and report on KPIs related to alerting health, signal-to-noise ratio, and operational outcomes Collaborate with engineering, DevOps, SRE, and operations teams to drive continuous improvement in alert quality and coverage Champion observability best practices and enforce standards across cross-functional technical teams Mandatory Skills Advanced hands-on experience with Splunk Advanced hands-on experience with Datadog Intermediate experience with Prometheus and Grafana Intermediate experience with ServiceNow Event Management Advanced incident response experience including workflow design and operational coverage modeling Proven experience reducing alert noise and improving alert actionability at enterprise scale Strong understanding of 24x7 operations environments and escalation frameworks Excellent stakeholder management skills with a demonstrated ability to drive and enforce cross-team standards Nice-to-Have Skills Experience with additional observability or AIOps platforms Background in SRE or platform engineering environments Familiarity with ITIL or similar IT operations frameworks Experience in highly regulated industries such as healthcare or financial services