Americas Service Repair Vendor Manager (RSM)

The application window is expected to close on: 08/31/2026 Job posting may be removed earlier if the position is filled or if a sufficient number of applications are received . This position is remote with preferred locations Austin, TX and Raleigh, NC. Meet the Team Service Repair is a cornerstone of Cisco’s Global Supply Chain, ensuring the availability of critical components for customer RMAs. Service repair is the only option for parts that Cisco no longer manufactures (EOL). It is also a vital driver of cost-efficiency for active product lines. Our team is defined by innovation; we actively integrate new technologies including AI-driven solutions with our partners to optimize efficiency, reduce costs, and ensure on-time delivery. Continuous improvement with our partners is a core value that keeps work exciting and new. In our 72-person organization, we foster a collaborative environment across specialized functions—including New Repair Product Introduction (RPI), Repair Data Analytics, Quality, Strategy, and Operations which provides team members with clear pathways for professional growth and cross-functional rotation. Your Impact As the Americas Service Repair Vendor Manager (RSM), you will serve as the primary strategic lead for one or more repair sites. You will partner closely with your technical lead, Service Planning, and cross-functional stakeholders to ensure your repair partner(s) exceed performance metrics and meet quarterly build plan targets. Your role is pivotal in balancing operational excellence with strategic cost management, ensuring that Cisco’s repair ecosystem remains agile, scalable, and highly responsive to Service planning needs. Your top responsibilities include (but not limited to): Lead Quarterly business reviews (QBR) with the Repair partner and key stakeholders Manage the CRM to the scorecard metrics working with the repair partners, planner and key stakeholder's weekly, monthly and quarterly. Work with the partner on pricing for new repair product introductions (RPI) as well as pricing changes. Manage the partner build plan vs actual delivery, managing issues on a daily basis to improve output on time. Continuous improvement of repair processes and operational processes with the vendor to improve output on time. Minimum Qualifications 5+ year as a Vendor manager of a partner in supply chain (Manufacturing, Logistics, or Repair) or 5+ years as a manager in a repair operation. Bachelor’s Degree or equivalent (preferably in business or engineering) Must have professional working proficiency in Spanish to daily coordinate with international vendors and local clients. Demonstrated project management experience using standard PMP practices Preferred Qualifications PMP Certification Experienced and comfortable using AI tools including using AI Tools, giving requirements and Jibe coding. Strong communications skills verbally and written Works well in a matrix organization where you work well with others and influence others to achieve strong outcomes. Experience in multiple areas within supply chain Why Cisco? At Cisco, we’re revolutionizing how data and infrastructure connect and protect organizations in the AI era – and beyond. We’ve been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds. These solutions provide customers with unparalleled security, visibility, and insights across the entire digital footprint. Fueled by the depth and breadth of our technology, we experiment and create meaningful solutions. Add to that our worldwide network of doers and experts, and you’ll see that the opportunities to grow and build are limitless. We work as a team, collaborating with empathy to make really big things happen on a global scale. Because our solutions are everywhere, our impact is everywhere. We are Cisco, and our power starts with you. Message to applicants applying to work in the U.S. and/or Canada: The starting salary range posted for this position is $124,400.00 to $163,200.00 and reflects the projected salary range for new hires in this position in U.S. and/or Canada locations, not including incentive compensation*, equity, or benefits. Individual pay is determined by the candidate's hiring location, market conditions, job-related skillset, experience, qualifications, education, certifications, and/or training. The full salary range for certain locations is listed below. For locations not listed below, the recruiter can share more details about compensation for the role in your location during the hiring process. U.S. employees are offered benefits, subject to Cisco’s plan eligibility rules, which include medical, dental and vision insurance, a 401(k) plan with a Cisco matching contribution, paid parental leave, short and long-term disability coverage, and basic life insurance. Please see the Cisco careers site to discover more benefits and perks. Employees may be eligible to receive grants of Cisco restricted stock units, which vest following continued employment with Cisco for defined periods of time. U.S. employees are eligible for paid time away as described below, subject to Cisco’s policies: 10 paid holidays per full calendar year, plus 1 floating holiday for non-exempt employees 1 paid day off for employee’s birthday, paid year-end holiday shutdown, and 4 paid days off for personal wellness determined by Cisco Non-exempt employees** receive 16 days of paid vacation time per full calendar year, accrued at rate of 4.92 hours per pay period for full-time employees Exempt employees participate in Cisco’s flexible vacation time off program, which has no defined limit on how much vacation time eligible employees may use (subject to availability and some business limitations) 80 hours of sick time off provided on hire date and each January 1st thereafter, and up to 80 hours of unused sick time carried forward from one calendar year to the next Additional paid time away may be requested to deal with critical or emergency issues for family members Optional 10 paid days per full calendar year to volunteer For non-sales roles, employees are also eligible to earn annual bonuses subject to Cisco’s policies. Employees on sales plans earn performance-based incentive pay on top of their base salary, which is split between quota and non-quota components, subject to the applicable Cisco plan. For quota-based incentive pay, Cisco typically pays as follows: .75% of incentive target for each 1% of revenue attainment up to 50% of quota; 1.5% of incentive target for each 1% of attainment between 50% and 75%; 1% of incentive target for each 1% of attainment between 75% and 100%; and Once performance exceeds 100% attainment, incentive rates are at or above 1% for each 1% of attainment with no cap on incentive compensation. For non-quota-based sales performance elements such as strategic sales objectives, Cisco may pay 0% up to 125% of target. Cisco sales plans do not have a minimum threshold of performance for sales incentive compensation to be paid. The applicable full salary ranges for this position, by specific state, are listed below: New York City Metro Area: $150,300.00 - $226,100.00 Non-Metro New York state & Washington state: $137,600.00 - $200,200.00 * For quota-based sales roles on Cisco’s sales plan, the ranges provided in this posting include base pay and sales target incentive compensation combined. ** Employees in Illinois, whether exempt or non-exempt, will participate in a unique time off program to meet local requirements.