Experian is a global data and technology company, powering opportunities for people and businesses around the world. We operate across a range of markets, from financial services to healthcare, automotive, agribusiness, insurance, and many more. Experian invests in people and new advanced technologies to unlock the power of data. We have an amazing team of 25,200 people in 32 countries.
We are looking for an analyst to help support applications deployed on Azure, working as a part of a collaborative support team. You will handle daily client incident resolution, assessment, release support, and documentations.
You will suit someone who enjoys, working with developers and ensuring a smooth and reliable application operations.
You will provide your support for applications hosted on Azure, including basic trouble troubleshooting and log analysis
You will work with developers during assessment to investigate bugs, outages, and performance issues.
You will monitor ticket queues in ServiceNow and ensure resolution of incidents, requests, and tasks.
Track and maintain Service level agreement compliance across assigned tickets
You will prioritize work following Service Level Agreements when responding to incidents.
Participate in incident management, escalating issues when needed
You will monitor ongoing releases and deployments, reporting issues promptly
You have to maintain team knowledge and documentation in confluence
Help improve support and processes and monitoring practices
You will provide accurate communications to customers in a non-technical style (internal)
Expectation to provide on call support (but not immediately)
Qualifications
2 or more years in Application support, technical support, or cloud operations
Relevant University degree/Technical specialty
Experience with API, SQL and troubleshooting cloud-based applications
Familiarity with Azure services or similar cloud platforms
Experience managing/logging tools (AppInsights, Log Analytics, or equivalent
Certification in Azure
Our uniqueness is that we celebrate yours. Experian's people first, inclusive and purpose-driven culture is multi award-winning; World's Best Workplaces™ 2025 (Fortune Global Top 25), Great Place To Work™ in 26 countries to name a few. Check out Experian Life on social or explore our Careers Site to understand why. Experian is also proud to be an Equal Opportunity and Affirmative Action employer. If you have a disability or special need that requires accommodation, please let us know at the earliest opportunity.
Benefits
Experian care for employee's work life balance, health, safety and wellbeing. To support this endeavor, we offer the best family well-being benefits, enhanced Medical benefits and paid time off and Life and disability insurance.
Workplace - Hyderabad
Work Type - Hybrid Model - #LI-Hybrid
Recruitment Fraud Awareness
- Experian's recruitment process is conducted only through authorised channels. Recruitment communications will only be sent from an @experian.com email address. Experian will never ask candidates to make any payment as part of an application, interview, assessment, onboarding, or recruitment process. To apply for roles or verify opportunities, please visit experian.com/careers.
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