Armada Supply Chain Solutions has been around for more than 100 years and is one of Pittsburgh's largest private companies. We understand that a successful organization starts from the inside. Armada’s culture creates an atmosphere of open planning, innovation, and diversity of thought. The End User Services team is responsible for assisting employees with issues related to end point hardware and software; providing technology for collaboration and managing and supporting the Helpdesk application.
The IT Technical Analyst provides support to on-site and remote users. This role will support Armada corporate headquarters and warehouses located across the United States with innovative technologies for our colleagues and customers.
To meet these goals, the successful candidate should be customer focused and have good verbal and written communication skills. Technically, the candidate will possess a strong understanding of Microsoft products, including Microsoft 365, as well as endpoint protection software. The role also supports printers, mobile devices, workstations, conference room A/V equipment, offsite events, and minimal network trouble shooting.
This role will provide opportunities to interact with all levels of employees, from entry level to the CEO in addressing issues and providing solutions.
Responsibilities:
Provide all levels of support on end user devices and products
Manage/deploy/update workstations and laptops, including exploiting tools to ensure laptops and workstations have consistent builds
Perform helpdesk support for supported products
Install and support user software based on department practices
Assist with on boarding of new users
Document internal practices and procedures
Monitor and evaluate software and hardware license compliance
Implement security measures as prescribed by Cyber Security Team
Perform administrative tasks in support of Office 365
Qualities
A collaborative team player with strong customer focus
Detail oriented
A technical, logical thought process
Problem-solving and critical thinking skills
Ability to evaluate processes and recommend improvements
Ability to prioritize tasks and meet deadlines
Strong communication skills
Requirements:
Post-high school degree completion in Information Technology or equivalent technical training in desktop/hardware support
The position will be primarily in the Pittsburgh, PA area
Moderate travel to remote sites is required
Preferred Experience:
3 – 5 years of experience in desktop/hardware support
Experience in supporting a helpdesk
Position Type:
Full Time
Job Type:
Entry Level