Analyst I, Process Improvement -SBS

I. Job Summary With limited supervision, act as a liaison between the business, senior leadership, and technology teams on operations, process redesign / improvement, process management, new systems, and enhancements of existing systems. The Process Improvement Analyst I conducts business process analysis, needs assessments and cost / benefit analysis for technology enabled projects; conducts process root cause analysis and redesign, and / or serve in program / product management roles on significant, inter-departmental projects within SBS in an effort to align operations, process, and technology with business initiatives. The Process Improvement Analyst I will work in both independent lead roles (partnered with other senior business leaders), or as part of 3 or more small project teams at a given time. This position is hybrid to Windsor, CT. II. Essential Duties and Responsibilities Conduct business process analysis & redesign including responsibilities for creating process mapping, pareto analysis, side-by-side observation, presentation building, and communication to leadership of identified problems and solutions. Communicate and coordinate with business stakeholders working cross departmentally to determine/document business and user requirements, process flow definitions, and functional specifications Collaborate with IT and business subject matter experts to document and communicate requirements for small to medium IT projects & enhancements. Track status of projects, build & maintain timelines, manage risks/issues, and communicate project status to appropriate leadership. Works with business stakeholders to ensure adoption of process/technical changes are effectively and efficiently rolled out Review project progress and evaluate results for accuracy and efficiency Drive business transformation – change the current state into a more effective and efficient future state aligned to goals and objectives Leads and drives development and design of new training curricula as needed to enhance adoption of key IT programs using a train the trainer approach Monitor work processes, procedures and expenses, and establish programs which drive team performance toward departmental and organizational goals Oversee the efficient operation and cost-effectiveness of operating systems and programs. Make recommendations & help implement improvements to the current state processes to improve operational quality, speed, or customer experience III. Qualifications - Must live and work in the US. A. Required Qualifications Bachelor's Degree (accredited) in Science, Technology, Engineering, or Math, or in lieu of degree High School Diploma or GED (accredited) and 4 years of relevant work experience. 2 years of relevant work experience (in addition to education requirement). B. Preferred Qualifications Prefer experience with Lucid Systems IV. Physical Requirements Listed below are key points regarding physical demands, physical and occupational risks, and the work environment of the job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of the job. Repetitive Motions Eye/Hand/Foot Coordination Sitting Talking Hearing Office: This job primarily operates in a professional office environment and routinely requires the use of standard office equipment such as computers, phones, copy machines, etc. Pay: The expected base pay range for this hybrid position is $72,700 - $80,000. This range represents a good faith estimate for this position. The specific salary offered to a successful candidate may be influenced by a variety of factors including the candidate’s relevant experience, education, training, certifications, qualifications, and work location. In addition, this position is eligible for a 10% AIP. V. Benefits At WM, each eligible employee receives a competitive total compensation package that includes medical, dental, vision, life insurance, and short-term disability. In addition, we offer a stock purchase plan, company matching on a 401(k), and more. Employees also receive paid vacation, holidays, and personal days. Please note that benefits may vary by site. If this sounds like the opportunity that you have been looking for, please click Apply.