Analyst (Non-Voice)

Job Description Analyst (Non-Voice) Kuala Lumpur, Federal Territory of Kuala Lumpur Job Summary Name of the role: Planning & Enablement Assistant Purpose of the role: Drive effective distributor onboarding across global markets, ensuring data integrity, operational efficiency, and cross-functional alignment to accelerate time-to-revenue and enhance partner experience. Scope of work: • Validation and tracking of distributor data: o Engage distributors to confirm data quality and resolve gaps o Ensure data is prepared for automated bulk upload into SAP and Salesforce • Drive end-to-end visibility of distributor onboarding progress o Maintain a centralized tracker with daily updates o Provide structured weekly status reporting to stakeholders • Proactively identify and mitigate onboarding risks o Anticipate upcoming steps and potential bottlenecks o Coordinate timely escalation and resolution across teams • Act as collaborative support to Account Managers (DBM and P&E), helping manage operational workload o Facilitate communication across stakeholders and internal teams o Ensure distributors complete all onboarding requirements effectively o Monitor and track first order placement to support revenue acceleration Language: English Work Location : Malaysis, Work model: Remote Key Responsibilities Name of the role: Planning & Enablement Assistant Purpose of the role: Drive effective distributor onboarding across global markets, ensuring data integrity, operational efficiency, and cross-functional alignment to accelerate time-to-revenue and enhance partner experience. Scope of work: • Validation and tracking of distributor data: o Engage distributors to confirm data quality and resolve gaps o Ensure data is prepared for automated bulk upload into SAP and Salesforce • Drive end-to-end visibility of distributor onboarding progress o Maintain a centralized tracker with daily updates o Provide structured weekly status reporting to stakeholders • Proactively identify and mitigate onboarding risks o Anticipate upcoming steps and potential bottlenecks o Coordinate timely escalation and resolution across teams • Act as collaborative support to Account Managers (DBM and P&E), helping manage operational workload o Facilitate communication across stakeholders and internal teams o Ensure distributors complete all onboarding requirements effectively o Monitor and track first order placement to support revenue acceleration Language: English Work Location : Malaysis, Work model: Remote Skill Requirements Good to have: • Experience with SAP S/4HANA or Salesforce • Background in Order Management, Supply Chain, or Service Delivery • Knowledge of Master Data Management (MDM) • Experience supporting onboarding or enablement programs Behavioral competencies: • Ownership mindset (takes accountability for tracking and follow-ups) • Proactive problem identification and escalation • Ability to operate in fast-paced environments • Strong collaboration across geographies and cultures Expected results: • 100% data accuracy and completeness validated by assigned distributors • Assigned distributors fully set up in SAP and Salesforce within the first month • Assigned distributors complete required training within 4 weeks • Onboarding issues resolved or escalated within 2 business days What This Role Is NOT • Own account relationship • Not a Sales role. • Does not entail direct resolution of system/IT issues Other Requirements Must Have: • Strong coordination and stakeholder follow-up discipline • Ability to manage multiple trackers and workflows simultaneously • High attention to detail ensuring accuracy and quality of deliverables • Clear and professional communication (written & verbal) • Experience working in cross-functional/global environments • Proficiency in Microsoft 365 tools (E.g., SharePoint, Excel, Outlook, Teams) Apply now Information at a Glance Why HCLTech? At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first. HCLTech is a global technology company, home to more than 223,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending June 2026 totaled $14.8 billion.