Analyst, Procure to Pay - Customer Care

Welcome to Warner Bros. Discovery… the stuff dreams are made of. Who We Are… When we say, “the stuff dreams are made of,” we’re not just referring to the world of wizards, dragons and superheroes, or even to the wonders of Planet Earth. Behind WBD’s vast portfolio of iconic content and beloved brands, are the storytellers bringing our characters to life, the creators bringing them to your living rooms and the dreamers creating what’s next… From brilliant creatives, to technology trailblazers, across the globe, WBD offers career defining opportunities, thoughtfully curated benefits, and the tools to explore and grow into your best selves. Here you are supported, here you are celebrated, here you can thrive. Your New Role… We are seeking a detail-oriented Analyst P2P Customer Care to join our team. This role is responsible for providing world-class, proactive customer service to both internal and external stakeholders, ensuring alignment with company policies and procedures. Your New Accountabilities… Investigate and resolve complex issues, including missing payments, duplicate invoices, and purchase order discrepancies. Respond to inquiries promptly and accurately via ServiceNow, email, phone and chat . Ensure all Procure to Pay (PTP ) inquiries are handled in compliance with company policies. Deliver support to global internal and external customers across various regions. Demonstrate in-depth knowledge of Procure-to-Pay (PTP) processes. Complete ad hoc assignments as directed by management. Support system enhancements, process improvements, and the implementation of new company codes, including testing and validation. Qualifications & Experience… Bachelor’s degree in business or commerce . 2–5 years of relevant experience in Accounts Payable or related finance functions. Strong understanding of AP processes and financial controls. Experience with ServiceNow is a plus. Proficiency in SAP and Ariba is preferred. Excellent written and verbal communication skills in English. High attention to detail and accuracy. Demonstrated ability to work effectively across cultures and time zones. Flexible, adaptable, and able to thrive in a global environment. Proven track record of meeting deadlines and delivering results. Experience working in Shared Services is a plus How We Get Things Done… This last bit is probably the most important! Here at WBD, our guiding principles are the core values by which we operate and are central to how we get things done. You can find them at www.wbd.com/guiding-principles/ along with some insights from the team on what they mean and how they show up in their day to day. We hope they resonate with you and look forward to discussing them during your interview. Championing Inclusion at WBD Warner Bros. Discovery embraces the opportunity to build a workforce that reflects a wide array of perspectives, backgrounds and experiences. Being an equal opportunity employer means that we take seriously our responsibility to consider qualified candidates on the basis of merit, regardless of sex, gender identity, ethnicity, union status, age, sexual orientation, religion or belief, marital status, pregnancy, parenthood, disability or any other category protected by law. If you’re a qualified candidate with a disability and you require adjustments or accommodations during the job application and/or recruitment process, please visit our accessibility page for instructions to submit your request.