APAC Product Success Manager

**** TO BE CONSIDERED, PLEASE SEND US A 2-MINUTE INTRODUCTION VIDEO TO [email protected] **** WHO WE ARE: Alia Services is a well-known recruitment and payroll services company that operates remotely. We offer one-window solutions for entrepreneurs, small and medium enterprises, companies, corporates, and candidates. With us, a company can shape its organizational goals and objectives into reality by acquiring exceptional human capital with an easy and fast-paced recruitment process. WHAT DO WE PROVIDE? Full-time positions with the potential for overtime 100% remote jobs Competitive compensation package. An inclusive, fast-paced, exciting environment culture offering accelerated professional growth. 1-on-1 coaching with feedback sessions, mentorships, and leadership development programs. Opportunities for cross-functional development About the Role Alia Services is recruiting on behalf of a fast-growing global SaaS company that provides a digital workplace and operational platform for enterprise customers. The company is expanding its customer-facing team and is looking for a Product Success Manager (PSM) to join our team remotely and support customers across Europe and North America. This role focuses on technical execution and platform optimization for a high volume of mid-tier customers. You’ll work closely with Customer Success Managers (CSMs) to ensure customers are set up for success and getting the most value from the client. What You’ll Do Platform Setup & Optimization Configure and maintain customer environments (users, workflows, automation) Set up dashboards aligned with KPIs Ensure accounts follow best practices and maintain data quality Customer Support & Execution Manage multiple customer accounts with lower complexity Identify and implement improvements to increase adoption Act as the first point of technical support before escalation Audits & Improvements Review environments to identify gaps in usage or setup Suggest and implement improvements Help reduce risks that could impact renewals Reporting & Value Delivery Support reporting and dashboard accuracy Assist with client reviews and performance tracking Training & Adoption Train admins and end users on the platform Support rollout of new features Ensure features are being used effectively Scaling & Collaboration Support platform expansions (new modules, workflows, scaling) Work closely with Customer Success and Product teams Follow clear prioritization and escalation processes Documentation Keep clear records of configurations and changes Contribute to internal best practices What We’re Looking For Background in technical, analytical, or related fields (Engineering, CS, Economics, etc.) Experience with SaaS tools and platform configuration Strong attention to detail and organization Ability to manage multiple tasks and customers at once Problem-solving mindset Ability to explain technical concepts to non-technical users Experience with training or onboarding is a plus Comfortable working in a fast-paced, global environment Languages English is required Additional languages are a plus (especially French, German, Italian, Portuguese, or Spanish) Working Hours Monday to Friday, standard business hours (9 AM – 6 PM) Work aligned with your customer’s time zone No night shifts required Fully remote (no in-person meetings required)