Apple Systems Engineer

Overview Be inspired. Be rewarded. Belong. At Emory Healthcare. At Emory Healthcare we fuel your professional journey with better benefits, valuable resources, ongoing mentorship and leadership programs for all types of jobs, and a supportive environment that enables you to reach new heights in your career and be what you want to be. We provide: Comprehensive health benefits that start day 1 Student Loan Repayment Assistance & Reimbursement Programs Family-focused benefits Wellness incentives Ongoing mentorship, development, and leadership programs And more Ideally seeking an Atlanta based candidate able to visit our Atlanta based office, but may consider remote options in the following locations: applicants residing in or able to relocate to the following states are eligible for hire: Alabama, Arkansas, Florida, Georgia, Illinois, Louisiana, Michigan, New Hampshire, North Carolina, Ohio, Pennsylvania, South Carolina, Tennessee, Texas, Virginia, and Wisconsin Description We are seeking a highly skilled Apple Systems Engineer to join our Infrastructure and Endpoint Engineering team. This hybrid role, that may frequent our Northlake campus in Atlanta, Georgia, will serve as the subject matter expert (SME) for all Apple platforms—including macOS, iOS, iPadOS, visionOS, tvOS, and watchOS—across enterprise environments. The ideal candidate will have deep technical proficiency in macOS administration, MDM configuration, Apple device lifecycle management, and integration with enterprise systems, ideally in a healthcare setting. This role requires not only hands-on expertise in Apple systems but also the ability to configure, troubleshoot, and script Apple workflows using tools such as Jamf, Intune, or other MDM platforms. Experience editing configuration profiles and PLIST files, as well as contributing to minor development or integration work, is essential. RESPONSIBILITIES: Serve as the technical owner for Apple endpoint management across macOS and mobile platforms, including visionOS devices. Architect, deploy, and manage MDM solutions such as Jamf Pro, Microsoft Intune, or Workspace ONE to support enterprise-scale Apple environments. Perform advanced macOS troubleshooting, scripting (e.g., Bash, Python), and PLIST configuration editing. Partner with security and infrastructure teams to ensure Apple devices meet organizational compliance and security standards. Lead the creation of automation workflows, custom configurations, and Apple platform integrations. Provide Tier 3 support and escalation guidance for Apple-related incidents and requests. Collaborate with Windows and infrastructure engineers to support a mixed-platform enterprise. Document procedures, standards, and configurations in a structured and auditable format. Assist with Apple Business Manager (ABM) integration, device enrollment programs (DEP/Automated Device Enrollment), and VPP. Preferred Qualifications: 5–7 years of experience supporting enterprise Apple environments. Strong technical expertise in macOS, iOS, iPadOS, visionOS, and associated system internals. Proven experience managing Apple endpoints via Jamf Pro, Intune, or similar MDM solutions. Proficient in scripting, PLIST management, and configuration profile creation. Ability to perform minor development or integration tasks (e.g., custom enrollment flows, API usage). Working knowledge of enterprise IT concepts including identity management, networking, and device compliance. Experience supporting Apple devices in regulated industries, with healthcare preferred. Apple certifications (e.g., Jamf 200/300/400, ACSP, ACTC) or equivalent credentials. Familiarity with Apple Business Manager, Device Enrollment, Volume Purchasing, and Zero Touch Deployment. Experience with Entra ID (Azure AD), Okta, SCEP, and certificate-based authentication for Apple platforms. Bachelor’s degree in Computer Science, Information Technology, or related technical field (or equivalent experience). Strong communication and documentation skills. Minimum Qualifications: Bachelor's degree in computer science, Information Technology, or related discipline and five years Infrastructure server administration experience OR seven years of Infrastructure server engineering experience. Additional Details Emory is an equal opportunity employer, and qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or other characteristics protected by state or federal law. Emory Healthcare is committed to providing reasonable accommodations to qualified individuals with disabilities upon request. Please contact Emory Healthcare’s Human Resources at careers@emoryhealthcare.org. Please note that one week's advance notice is preferred.