Applicaiton Support - Fixed Income Trading desk

Talan is an international group that supports its clients in their end-to-end Data & AI transformation by combining management consulting with technological expertise. With over 6,000 employees across five continents, we accelerate our clients' transformations through long-term partnerships, creating measurable and sustainable impact. Our value proposition is built on a structured innovation ecosystem: 2,500 Data & AI experts, proprietary solutions built on advanced models, and an applied research, experimental development, and innovation laboratory. In Americas, our multidisciplinary teams bring over 30 years of experience helping business leaders across key industries achieve measurable performance and strong ROI, designing, building, and scaling solutions that enable companies to grow more efficiently. Location: NYC (Hybrid – 3 days onsite/week) Visa Sponsorship: We offer sponsorship under specific treaty-based U.S. work visas, including TN and E-2 (for eligible citizens). We do not support or transfer other visa types (e.g., H-1B). We are looking for a highly technical Application Support Engineer to support Front Office Fixed Income eTrading platforms, with a strong focus on pre-trade workflows (pricing, quoting, execution). This role sits directly on the trading floor, working closely with traders, quants, and sales, ensuring low-latency, high-availability trading systems operate seamlessly. You will be responsible for real-time issue resolution, system performance, and data integrity across the trading stack. Role and responsibilities Provide L1/L2 support for ION Front Office eTrading applications (Fixed Income / IRD) Troubleshoot trade lifecycle issues (capture, pricing, PnL, risk) Investigate trade and data breaks using SQL (positions, market data, reconciliations) Analyze issues across FIX, APIs, and messaging systems Support Orchestrade platform (configuration, workflows, trade events) Monitor and debug systems on Unix/Linux (logs, processes, performance) Build automation scripts (Python / Shell) for monitoring and reconciliation Support releases, deployments, and incident management Work closely with traders and developers to resolve issues and improve systems Key Responsibilities Provide real-time L1/L2 support for pre-trade eTrading systems (pricing, RFQ, execution, market connectivity) Troubleshoot latency, pricing, and trade flow issues across Fixed Income (Rates / Credit / IRD) Support FIX connectivity, APIs, and market data feeds to ensure stable trading flows Perform log analysis, SQL queries, and Unix diagnostics to resolve incidents quickly Work closely with traders, quants, and developers on issue resolution and platform improvements #LI-MNRK 3+ years of experience in Front Office Application Support within eTrading environments Strong understanding of Fixed Income products and pre-trade workflows Hands-on experience supporting pricing / quoting / execution systems Solid technical skills in Unix/Linux, SQL, and log analysis Familiarity with FIX protocol and electronic trading architecture Ability to operate in a high-pressure trading floor environment Strong communication skills — ability to interact directly with traders and quants Experience with ION (MarketView / Anvil) or similar pre-trade platforms is a strong plus Company’s Benefits At Talan, we invest in our employees' well-being and empower them with benefits, including: 💵 Competitive salary between USD $110,000 - US$145,000 💸401(k) retirement plan with company matching 🌴15 days of paid vacation per year at hire and up to 27 according to seniority (annual untaken vacation days are cashed out) 📴8 paid holidays + 5 sick days + 2 personal days per year ❤️‍🩹Company health, dental, and vision insurance plans + FSA 🦺Voluntary STD and LTD 🚍 Commuter/transit benefits All your information will be kept confidential according to EEO guidelines.