Application Analyst

Job Summary: As an Application Analyst, you partner with stakeholders and IT to support business systems through requirements gathering, testing, reporting, and change management activities. You help ensure systems are optimized, well-documented, and aligned with business and user needs. This is a hybrid role in Sioux Falls, South Dakota. Responsibilities: Collaborate with key stakeholders as appropriate to gather requirements and analyze business processes and functions for the company’s platforms in your assigned functional area. Perform test case development and assist developers with adequate testing of the systems. Gather, prioritize, manage and maintain a backlog of future system changes and requests. Supply highest priority requests (user stories) to IT for sprint planning within an agile system development environment. Communicate all changes to the systems to key stakeholders. Be involved as a team member for projects working under the direction of leadership. Create and produce ad-hoc reports for end users and other stakeholders. Optimize reporting capabilities within the systems and manage system integration with billing and other key support systems. Provide functional and technical tool support to end users as needed, diagnosing and resolving problems. Assist in the categorization and escalation of tool technical issues and functional training gaps identified. Keep up-to-date on industry best practices and educate stakeholders on trends. Assist IT with the functional design and appropriate documentation of system processes. Collaborate with Training when needed to identify training needs or enhancements. Participate in team efforts to support customer satisfaction and team goals. Model Midco’s mission, vision, values, ethos, and Leadership Success Drivers, and inspire others to do the same. Ensure customer privacy by adhering to Midco’s privacy guidelines while actively following Midco policies and procedures. Maintain reliable and predictable attendance as required by the position. Perform other duties as assigned. Note: Management reserves the right to assign or reassign functions and responsibilities to this job description at any time. Required Qualifications: High school diploma or equivalent (GED). 1–2 years of experience in application support, business operations, data analysis, IT support, or a related field involving system use, troubleshooting, reporting, or process improvement. Analytical and problem-solving skills. Basic understanding of computer systems and applications. Effective communication and collaboration skills, with a willingness to learn and develop new skills Foundational knowledge of agile system development concepts and practices. Preferred Qualifications: Associate degree in Information Technology, Computer Information Systems, Business Administration, or a related field. Experience supporting business functions or working within related functional areas. Work Environment: The noise level in the work environment is moderate. Work is primarily performed in a professional office environment and/or remote work setting, depending on business needs. May be required to work in excess of 40 hours per week and outside normal business hours, such as holidays, evenings, and weekends, as business demands. Physical Demands: May occasionally be required to reach with hands and arms, stoop, kneel, or crouch. May be required to remain in a seated position for extended periods. May occasionally lift or move items such as materials, equipment, or supplies. Heavy keyboard/mouse usage required with repetitive movements. Mental Demands: Work requires sustained attention to detail and accuracy when processing information. Regular engagement with detailed instructions, data, and processes. Management of multiple tasks and priorities within established timeframes. Adaptation to changing priorities and work demands. Engagement in routine communication and collaboration with others. Use of judgment to support day-to-day work activities and decisions. Retention and application of job-related information and procedures. Exposure to typical work pressures related to deadlines and workload expectations.