Application Manager

Empower seamless banking operations — orchestrate resilient SaaS and cloud integrations at the forefront of financial innovation!

Portugal-based opportunity with hybrid (up to 5 remote days/week) work model.

As an Application Manager, you'll work for our client in the banking / financial services sector, owning the operational scope of all SaaS integrations and business-critical applications. You'll keep services stable, recover them fast, and make reliability measurable — combining strong ITIL practice with deep monitoring and observability across a modern, cloud-native integration landscape.

Your main responsibilities:

• Own end-to-end operations for all SaaS integrations and applications — availability, performance and incident resolution.
• Coordinate major incidents to restore service quickly, and run ITIL processes with a focus on incident, problem, change and event management.
• Manage the full application lifecycle: onboarding, configuration, upgrades, patching and decommissioning.
• Monitor the health and resilience of business-critical applications and their underlying infrastructure.
• Ensure monitoring and observability end-to-end — centralized logging, alerting, KPIs and dashboards.
• Manage SaaS vendor relationships, SLAs and escalations, and coordinate with development / DevOps teams on deployment and resilience.

You’re ideal for this role if you have:

• Solid experience in IT operations within a regulated industry — ideally banking or financial services.
• Proven hands-on experience managing SaaS applications across their full lifecycle and integrating them with internal and external systems.
• Strong experience supporting business-critical, highly available applications and infrastructure.
• Strong knowledge of ITIL processes (incident, problem, change, event) — certification a plus.
• Comfort working within rotational shifts across the team to keep services covered.
• Real depth in monitoring & observability, centralized logging and alerting.
• Practical experience with ITSM / ticketing tools (ServiceNow, Jira or comparable).
• A good understanding of typical banking IT landscapes and their availability requirements.

Language Required for the role:

• Fluent English

Eligibility for the role:

• Only candidates with an existing legal right to work in the European Union will be considered for this role.
• Only candidates based in Portugal will be considered for this role.

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