Application Manager (Dynamics 365-CRM)

Syffer is an all-inclusive consulting company focused on talent, tech and innovation. We exist to elevate companies and humans all around the world, making change, from the inside to the outside. We believe that technology + human kindness positively impacts every community around the world. Our approach is simple, we see a world without borders, and believe in equal opportunities. We are guided by our core principles of spreading positivity, good energy and promote equality and care for others. Our hiring process is unique! People are selected by their value, education, talent and personality. We dont present ethnicity, religion, national origin, age, gender, sexual orientation or identity. Its time to burst the bubble, and we will do it together! What You'll do: - Act as the main functional point of contact for Microsoft Dynamics 365 CRM across the organization. - Collaborate with business stakeholders, internal teams, and external vendors to support the implementation and evolution of Dynamics 365 solutions. - Configure and manage Dynamics 365 modules, including Sales, Customer Service, Customer Insights, and other relevant Power Platform components. - Gather, analyze, and translate business requirements into functional specifications and scalable CRM solutions. - Define and improve business processes supported by the CRM platform, ensuring alignment with organizational goals. - Coordinate and execute functional testing, user acceptance testing (UAT), and solution validation activities. - Manage the platform backlog, priorities, releases, and roadmap, acting as a functional Product Owner. -Support integrations between Dynamics 365 and other enterprise systems. - Create and maintain functional, technical, and operational documentation. - Drive user adoption, training initiatives, and continuous process improvement through Dynamics 365 and Power Platform capabilities. Who You Are: - Experienced in the implementation, configuration, or functional management of Microsoft Dynamics 365 solutions. - Hands-on experience with Dynamics 365 modules such as Sales, Customer Service, Customer Insights, Field Service, or related applications. - Strong knowledge of Microsoft Dataverse and Power Platform, including Power Apps and Power Automate. - Skilled in requirements gathering, business process analysis, and functional documentation. - Comfortable working with external vendors and multidisciplinary teams in technology-driven projects. - Experience acting as a Functional Consultant, Business Analyst, Product Owner, or similar role. - Familiarity with Agile methodologies such as Scrum or Kanban. - Knowledge of Dynamics 365 security models, roles, teams, and permissions. - Understanding of integrations, APIs, and data flows between enterprise applications. - Excellent communication and stakeholder management skills. What you'll get: - Wage according to candidate's professional experience; - Remote Work whenever possible; - Delivery of work equipment adjusted to the performance of functions; - Benefits plan; - And others. Work together with expert teams on projects of large magnitude and intensity, long term together with our clients, all leaders in their industries. Are you ready to step into a diverse and inclusive world with us? Together we will promote uniquess!