Application Support

Job Description At BCE, we do more than build world-class networks, develop innovative services and create original multiplatform media content – we advance how people connect with each other and the world. Are you someone who would be interested in pushing the boundaries of what can be accomplished through a native mobile experience for one of the biggest media brands? Are you seeking to showcase your skills to our 2+ million customers? Our team's purpose is to help users easily self-manage their Wireless, TV, Internet, and Home Phone services and devices while on the go. With over 8 million monthly visits (and growing), it is critical that our application provide best in class usability and reliability to meet our customers’ needs. Most importantly, are you willing to push boundaries and go beyond Android and enter the realm of Kotlin Multiplatform (KPM). If you're ready to bring game-changing ideas to life and join a community that values, professional growth and employee wellness, we want you on the team. Job Description: ​ Be part of a team with rotating shifts that cover a 24/7 operation Update training and support documentation Respond to and manage new and existing trouble ticket. Perform tier 1 support level remediation: example restart the application … Document troubleshooting steps, status, d.iagnostic results, root cause analysis Engage higher tier support when required, including vendor engagement Present incident outage report Execute defined procedures and perform mass updates Participate in Change Management activities Complete predefined periodic checklists and develop suggestions for automation Requirements Requirements: Excellent verbal and written communication skills in English (high proficiency) Attention to detail Minimum 5 years hands on experience in an application support role Application knowledge: Network, Element or Fault Management Systems Software Knowledge: Teams, Outlook, SharePoint, MS Office 365 Suite OS: Linux, Windows, Solaris DB: Oracle, MySQL SSDLC & Security by Design Network knowledge L2/L3, IP segments (Tool: Wire shark) Advanced scripting knowledge: Bash, Python, Perl Basic integration concepts: SOAP XML, REST APIs Preferred qualifications: Undergraduate Degree or Diploma in a Computer Science or Engineering Related Discipline Benefits What We Offer Competitive salaries and comprehensive health benefits Flexible work hours and remote work options Professional development and training opportunities. A supportive and inclusive work environment