Application Support Agent Junior

Are you ready to shape the future technological landscape in Europe? We are dedicated to responsible digitalisation, building innovative, inclusive solutions that drive meaningful impact. With over 8,900 professionals across Europe, we help EU institutions, public and private organisations thrive in a rapidly evolving digital world. Are you ready to shape the future through technology? Your journey starts here. Take a look at some of our impactful projects here: https://netcompany.com/cases/ Are you ready to discover the role of an Application Support Agent Junior in Netcompany? As an Application Support Agent Junior, you will: Receive and log user requests, incidents, and questions via email, phone, or face-to-face interactions. Provide technical support by investigating issues and identifying appropriate solutions. Keep end users informed about the status and progress of their requests. Participate in meetings with Commission staff, including coaching and training activities. Contribute to the improvement of documentation and user manuals to support training and knowledge sharing. What would make you a fit for the role: Higher education or equivalent professional experience. First successful experience in user support or Blue Book traineeship at the Commission Excellent knowledge of English and good knowledge of French. Strong analytical skills with the ability to quickly understand processes, combined with a solution-oriented mindset. Proactive and reactive approach to problem-solving, with strong stress resilience. Excellent communication skills with a strong focus on customer satisfaction and knowledge sharing at different levels. Ability to work effectively in an international and multicultural environment, with strong team spirit and interpersonal skills. ITIL Foundation certification is considered an asset. Being a part of the Netcompany team, you will be provided with: Opportunity to work in a modern environment. Competitive compensation & benefits package Hospitalization plan Hybrid working model Meal allowance Mobility budget or commuting allowance (if applicable) Well-being activities (on premises) Continuous learning opportunities using the most modern methods (unlimited access to Udemy for Business, ad-hoc trainings) Personalized development plan for targeted career growth If you are looking forward to be part of a diverse environment, and have the opportunity to work alongside well-experienced professionals, on challenging, large-scale projects that directly impact millions of citizens around the globe, then this is the place to be! By joining Netcompany Belgium , you will be an integral part of a distinguished team of 600+ tech enthusiasts working for international projects, primarily within the European Institutions market, with a unique opportunity to shape the future of digital services in an environment that values ideas and fosters growth. #LI-PG1 Please upload your CV in English via the Apply button. All applications will be treated as strictly confidential. We ensure equal opportunities, treatment, and consideration to all candidates. Discrimination based on sex, racial or ethnic origin, religion or belief, disability, age, sexual orientation or marital status, physical or mental disability, or any other factor protected by applicable laws and regulations is prohibited. As part of the Netcompany culture, we respect human rights and focus on creating a positive workplace, where all employees are valued, and where diversity and inclusion are a vital part of our everyday working experience. In the following link you may find our CV Submission privacy notice: https://netcompany.com/cv-submission-privacy-notice/