Application Support - Celigo & Netsuite

Job Description Position Title: Applications Support -Celigo & Netsuite Work Set-up: Work From Home Salary: Php80k to Php100K Schedule: TBC Holidays: VIC AU Holidays Our client is an Australian company specializing in IT services and solutions. They offer a range of services, including managed IT support, cloud solutions, cybersecurity, and business consulting. Their focus is on providing tailored IT solutions to help businesses improve efficiency, security, and overall technology management. The Applications Support (Celigo Specialist) role is designed to augment the existing Systems Team in Australia while supporting the expansion into a global support group operating across multiple time zones. The goal is to extend support coverage across Melbourne, California, and Amsterdam business hours. JOB DESCRIPTION FOR AN APPLICATION SUPPORT Key Responsibilities: • Provide 1st and 2nd level support across Celigo Integration Apps (Shopify and Amazon), NetSuite OneWorld, and integrated applications including RF-Smart, SPS Commerce, Shopify, Zendesk, ClickUp, Miro, SmartFreight, and future systems. • Take a hands-on approach to troubleshooting and resolving day-to-day operational issues with business users and internal teams. • Manage escalations to 3rd-level support vendors and ensure SLA commitments are met. • Work closely with the Core Applications team, business users, and external consulting partners to design and implement system improvements and integrations. • Configure and deploy new storefronts and marketplaces within existing Celigo integration environments. • Develop, test, and deploy new Celigo integration flows from development through to UAT and production. • Build and maintain NetSuite saved searches, reports, workflows, configurations, and basic scripts. • Review and analyse business processes to identify inefficiencies and recommend process improvements. • Assist with testing, documentation, release support, and deployment activities for system updates. • Provide support coverage across extended international business hours as part of a growing global support initiative. • Perform additional duties as required by the Client and Systems Team. Skills and Experience: • Hands-on experience configuring and supporting Celigo Integration Apps, specifically Shopify and Amazon connectors. • Proven experience building and deploying Celigo integration flows end-to-end, including testing and production deployment. • Strong working knowledge of NetSuite OTC processes, including order creation, inventory commitment, payout processing, deposit workflows, and GL impact. • Experience with NetSuite administration, including saved searches, workflows, configuration, and troubleshooting. • Broader exposure to P2P, R2R, inventory, and logistics processes is highly desirable. • Exposure to SuiteScript, SuiteQL, RF-Smart, SPS Commerce, SmartFreight, or similar systems is advantageous. • Experience supporting integrated systems and managing third-party vendors. • Strong communication skills with the ability to engage technical and non-technical stakeholders. • Comfortable managing multiple priorities independently within a fast-paced environment. Personal Qualities • Strong team player with excellent stakeholder management skills. • Proactive, organised, and solutions-focused. • Reliable communicator with strong expectation management. • Comfortable working within a small team environment where independent problem-solving is essential. • Adaptable and willing to learn as technologies and business processes evolve. Your love for Boomering will jump-start with these meaningful engagement activities and perks. Using the concepts and tools of EOS (Entrepreneurial Operating System), Boomering provides a fun, rewarding and stimulating environment where work-life balance meets a commitment to foster growth. • Genuinely caring Leadership Team • Competitive salary package • Company-provided full set-up for desktop/laptop with a back-up internet • Free pre-employment Medical Assessment (T&C apply) • HMO on the first day of hire • 15 Vacation Leaves and 5 Sick Leaves • Annual Performance Reviews • Unlimited Employee Referral Incentives • Employee Loan Facilities • Social Clubs and Interest Workshops • Company events where you get a chance to win amazing prizes and be rewarded for your outstanding performance. • Statutory Benefits: Maternity, Paternity and Solo Parent Leaves, Magna Carta for Women, Retirement Benefits, OT, and Premium Pays About Boomering: Boomering is an ISO-certified, leading BPO company in Clark Freeport Zone, Pampanga. Our mission to Enrich Client and Staff Lives through Simple and Smart Offshoring Solutions and our S.T.E.P. Core Values (Service, Transparency, Excellence and Partnership) are the framers of our continuing success. Providing equal opportunities and collaborative culture of excellence, Boomering is not just your average BPO. We are here to make a difference. Future-proof your career and pursue your passion with Boomering! We want career thrill-seekers who are committed to growth as much as we are. Website: www. boomering.ph Career Portal: https://boomering.zohorecruit.com/jobs/Careers Facebook and LinkedIn: Boomering Inc.; Boomering Careers This is a remote position.