Application Support Engineer

CMap is a fast-growing B2B SaaS company building Professional Services Automation (PSA) software used by architecture, engineering and consultancy firms around the world. We're headquartered in Manchester, backed by PE Firm and growing quickly — which means real ownership and real impact for the people who join us. We’re proud of our product and even prouder of our people. Collaboration, openness, and input from across the business drive both our culture and our success. We keep things friendly and informal, but we’re serious about delivering value for our clients — and enjoying the journey together. We're looking for an Application Support Engineer to join our IT team — a hands-on, dual-focus role split between keeping our own Microsoft 365 and Azure environment running smoothly, and acting as a technical point of contact for our clients' Microsoft 365 tenancies. You'll play a key role in onboarding new clients technically, and be a go-to escalation point for our Support and Onboarding teams. Key Responsibilities • Supporting and maintaining our internal Microsoft 365 and Azure environment (Entra ID, SharePoint, Exchange Online). • Acting as a technical point of contact for clients on Microsoft 365 tenancy issues. • Completing technical set-up for new client onboarding, troubleshooting issues as they arise. • Acting as a technical escalation point for 1st Line Support and Onboarding. • Automating routine tasks and maintenance using PowerShell. • Building and maintaining clear internal documentation and a troubleshooting knowledge base. Skills, Knowledge and Expertise • Strong, hands-on experience with Microsoft 365 — this is the core of the role. • Solid knowledge of Microsoft Entra ID and Identity & Access Management. • Advanced SharePoint site configuration and security permissions experience. • Confidence writing PowerShell scripts to automate tasks. • Working knowledge of core Azure infrastructure services. • Nice to have: Exchange Online, Purview, Teams admin, Co-Pilot, ITIL exposure, or Microsoft certifications (e.g. MS-900, SC-300). Benefits You’ll be stepping into a high impact role with the autonomy to shape how our services are delivered. You'll work with a passionate, collaborative and forward thinking team committed to creating exceptional client experiences. If you love structure, quality, problem solving and people -this is a role where you will genuinely thrive. Private medical & dental insurance: Supporting your health and wellbeing with access to private care. Life assurance: Providing extra financial security for you and your loved ones. Help@Hand: 24/7 support for your health and wellbeing. Enhanced parental leave: Offering time and support when it matters most. Reward Gateway: Access to discounts on a wide range of everyday purchases. Team outings and events: Regular chances to connect and unwind. Manchester city-centre office: A modern brand new space in the heart of Manchester with great facilities. EV Salary Sacrifice Scheme: It's like a cycle-to-work scheme, but for electric vehicles. You give up some of your pre-tax salary, and we give you an EV, with lots more you need to get on the road. If you love solving real problems, taking ownership, and working somewhere your technical skills genuinely make a difference to clients — we'd love to hear from you.