Application Support Engineer

Syffer is an all-inclusive consulting company focused on talent, tech and innovation. We exist to elevate companies and humans all around the world, making change, from the inside to the outside. We believe that technology + human kindness positively impacts every community around the world. Our approach is simple, we see a world without borders, and believe in equal opportunities. We are guided by our core principles of spreading positivity, good energy and promote equality and care for others. Our hiring process is unique! People are selected by their value, education, talent and personality. We dont present ethnicity, religion, national origin, age, gender, sexual orientation or identity. Its time to burst the bubble, and we will do it together! What You'll do: - Provide application and operational support to ensure agreed service levels; - Manage monitoring systems and alerting processes; - Develop tools and automation solutions for service management and control; - Analyze and resolve internal and external incidents and problems (technical and functional); - Understand application workflows and perform functional analysis; - Analyze, document, and improve internal processes and tools; - Provide application support during business hours, including participation in an on-call rotation schedule; - Hybrid Work Model. Who You Are: - Strong knowledge of SQL; - User-level knowledge of AIX and Linux operating systems; - Understanding of TCP/IP and HTTP/HTTPS protocols; - Intermediate to advanced scripting skills (Shell/Bash, Python); - Experience with TIBCO BusinessWorks (nice to have); - Knowledge of WebSphere or JBoss (nice to have); - Experience with messaging systems (EMS, Pulsar, MQ) (nice to have); - Knowledge of containers (Docker, Kubernetes, OpenShift) (nice to have); - Experience with monitoring tools such as ElasticSearch, Grafana, and Prometheus (nice to have); - Familiarity with Git and Terraform (nice to have); - Knowledge of Ansible and YAML (nice to have); - Technical or functional knowledge of Banking, Digital Payments, or eCommerce environments (nice to have); - Strong analytical and problem-solving skills; - High sense of responsibility and autonomy; - Proactive, flexible, and dynamic mindset; - Service-oriented and results-driven attitude; - Strong interpersonal and teamwork skills; - Punctuality, reliability, and availability to work within defined schedules and on-call rotations. What you'll get: - Wage according to candidate's professional experience; - Remote Work whenever possible; - Delivery of work equipment adjusted to the performance of functions; - Benefits plan; - And others. Work together with expert teams on projects of large magnitude and intensity, long term together with our clients, all leaders in their industries. Are you ready to step into a diverse and inclusive world with us? Together we will promote uniquess!