Application Support Junior

Requirements Required – Technical Skills Degree in Systems Engineering, Computer Science, IT, or related field 1–2 years of experience in application support or help desk roles 2 years of experience in Information Technology At least 1 year of experience working with SQL Knowledge of application support fundamentals Knowledge of SQL and data validation Understanding of ITSM processes and ticket management Experience supporting business applications Basic troubleshooting and incident analysis skills Ability to learn new systems and business processes quickly Ability to support Windows Server environments Experience monitoring applications and operational processes Required – Soft Skills Strong learning agility Analytical thinking Customer service orientation Effective communication Problem investigation and diagnosis skills Team collaboration Documentation skills Positive attitude and continuous improvement mindset Ability to work with business users Proactive and service-oriented approach Nice to Have (Technical Skills) Experience supporting PPM applications Experience with ServiceNow, Jira, Remedy, or similar tools Knowledge of PMO processes or project management concepts Knowledge of Agile methodologies Exposure to enterprise applications, ERP, CRM, HRIS Responsibilities (Activities to perform) Provide functional and operational support for PPM users Support business applications and related infrastructure Manage incidents, service requests, and user inquiries Monitor alerts and escalate issues when required Perform basic incident investigation and data validation Support Windows servers related to business applications Execute operational processes and scheduled activities Track tickets through resolution Escalate issues to specialized teams when necessary Document solutions, procedures, and knowledge articles Collaborate with technical and functional teams Participate in training sessions to learn PPM processes and functionality Support functional testing and post-release validations Communicate effectively with users in English and Spanish Provide updates on incidents and service requests Contribute to continuous improvement of support processes Required Languages English: Advanced Additional Information Location Bogotá and surroundings (Hybrid), Rest of Colombia (Remote)