Applied AI Engineer - IFS Loops

IFS is a billion-dollar revenue company with 7000+ employees on all continents. Our leading AI technology is the backbone of our award-winning enterprise software solutions, enabling our customers to be their best when it really matters–at the Moment of Service™. Our commitment to internal AI adoption has allowed us to stay at the forefront of technological advancements, ensuring our colleagues can unlock their creativity and productivity, and our solutions are always cutting-edge. At IFS, we’re flexible, we’re innovative, and we’re focused not only on how we can engage with our customers but on how we can make a real change and have a worldwide impact. We help solve some of society’s greatest challenges, fostering a better future through our agility, collaboration, and trust. We celebrate diversity and understand our responsibility to reflect the diverse world we work in. We are committed to promoting an inclusive workforce that fully represents the many different cultures, backgrounds, and viewpoints of our customers, our partners, and our communities. As a truly international company serving people from around the globe, we realize that our success is tantamount to the respect we have for those different points of view. By joining our team, you will have the opportunity to be part of a global, diverse environment; you will be joining a winning team with a commitment to sustainability; and a company where we get things done so that you can make a positive impact on the world. We’re looking for innovative and original thinkers to work in an environment where you can #MakeYourMoment so that we can help others make theirs. With the power of our AI-driven solutions, we empower our team to change the status quo and make a real difference. If you want to change the status quo, we’ll help you make your moment. Join Team Purple. Join IFS. About IFS Loops Loops, an IFS company, is the first enterprise-grade AI Agent platform built for SaaS, CX, and mission-critical industries. Our AI Agents are like digital coworkers: secure, always learning, and working 24/7 to drive measurable business outcomes. As we grow, we're looking for mission-driven individuals to help us deliver the future of AI-powered operations. At IFS Loops, we: Lead with Curiosity: We ask questions, learn, and communicate with respect for each other. Learn by Making: We iterate fast to deliver tangible solutions with humility. Listen to the Loop: We use data and feedback to map our path to success and measure it with autonomy and empathy. IFS Loops is redefining how modern support organizations scale. IFS Loops is redefining how modern organizations scale, and our customers rely on us to unify their technical stack and deliver real-time, AI-powered insights and Agentic capabilities As an Applied AI Engineer, you will translate complex business processes into autonomous AI agent logic, enabling intelligent automation across enterprise operations. You will work closely with customers, product teams, and AI platform engineers to design, develop, and deploy AI agents that optimize workflows, improve efficiency, and deliver measurable business outcomes. This role combines technical development, process understanding, and applied AI design. AI Agent Design & Development Translate business processes into autonomous AI agent workflows and decision logic. Configure and develop agents that can interact with enterprise systems (ERP, CRM, Procurement, Logistics). Develop and test AI agent behaviors using scripting and platform tools. Collaborate with AI engineers to enhance agent performance, learning, and adaptability. Process Understanding & Translation Work with SMEs and implementation teams to map processes into logical steps suitable for AI orchestration. Ensure agent-driven workflows align with business rules, data models, and operational KPIs. Maintain clear documentation for agent configuration, deployment, and iteration. Cross-functional Collaboration Partner with Implementation & Sustaining Engineering to ensure seamless deployment and maintenance of AI agents in production. Support Product and Platform teams by providing feedback and insights from real-world deployments. Participate in customer engagements to validate use cases and support adoption. Exposure to the four domains is preferred: Supply Chain, Asset Management, Procurement and FSM Software development or scripting experience (Python, JavaScript, or equivalent). Strong understanding of enterprise application integration and data flow management. Exposure to AI frameworks, APIs, or agent orchestration tools is advantageous. Ability to translate business requirements into technical logic. Excellent problem-solving skills with a hands-on, delivery-focused mindset. We embrace flexibility and hybrid work opportunities to support diverse needs and lifestyles, while also valuing inclusive workplace experiences. By fostering a sense of community, we drive innovation, strengthen connections, and nurture belonging. Our commitment ensures you can work in a way that suits you best, while also engaging with colleagues to share ideas and build meaningful relationships.