Appointment Coordinator (100% WFH)

Job description:

Summary

Qmulus Solutions is a Virtual Staffing Solution based in Victoria, BC, Canada. We continue to grow our offshore team in the Philippines, and we are currently seeking for a motivated and customer-focused BDC Appointment Coordinator to support our sales and customer engagement efforts.

This role is responsible for managing inbound leads, handling customer inquiries, coordinating appointments, and maintaining consistent follow-up communication to help drive showroom traffic and customer satisfaction.

Job Description

• Respond promptly to inbound phone, email, website, and text inquiries
• Schedule sales appointments for the dealership team
• Conduct outbound follow-up calls and lead nurturing activities
• Maintain accurate customer records and activity within the CRM
• Confirm upcoming appointments and coordinate customer communication
• Support marketing campaigns and lead engagement initiatives
• Deliver a professional and positive customer experience at every interaction
• Work closely with sales management and sales consultants to maximize appointment show rates and conversions
• Follow dealership processes and communication standards

Job Specification

• Educational background in Business, Marketing, Communications, or a related field, or equivalent certifications demonstrating relevant foundational knowledge
• Previous experience in customer service, call center operations, appointment coordination, BDC, or automotive sales support is highly preferred
• Excellent verbal and written communication skills
• Strong organizational, time management, and multitasking abilities
• Proficient in using CRM systems, texting platforms, and Microsoft Office applications
• Professional, proactive, and team-oriented mindset
• Ability to thrive in a fast-paced and dynamic work environment
• Prior automotive dealership experience is an advantage, but not required

Working Conditions

Work from home set-up; 5-day work week

Keep doing what you are good at. Choose Qmulus!

What sets you apart from the others?

• Certifications
• Huge success stories in your career

Why Join our Team?

• Your health and your family comes first!
• Work and Life Balance
• Above Industry Salary Package
• Full Company Benefits Package
• You get your birthday off!
• Internal Career Opportunity
• Collaboration and Mentoring

Job Types: Full-time, Permanent

Benefits:

• Work from home

Work Location: Remote

Job Type: Full-time

Application Question(s):

• Are you amenable working in graveyard shift?

Experience:

• Customer service: 5 years (Required)
• Automotive Industry: 5 years (Required)
• Automotive Dealership: 5 years (Required)
• Appointment Setting: 5 years (Required)
• Sales Support: 5 years (Required)

Work Location: Remote